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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As an experienced professional with over 5 years of expertise, you will play a crucial role in resolving queries and issues escalated by the first line or Customer Support Team within specified SLA timeframes to minimize customer impact. Operating as part of the on-call rotation for second line support will be one of your key responsibilities. You will also act as a representative for planned changes to the Pega systems and serve as the primary owner for one or more critical Pega systems. It will be your duty to ensure software and system maintenance, as well as health checks, are conducted appropriately and on schedule. Collaborating closely with incident managers, you will work towards the swift resolution of issues and provide accurate details for reporting purposes. You will also engage with the problem manager to conduct root cause analysis and implement preventive measures to prevent incident recurrence. Attending team meetings and Operations communication sessions as necessary will be part of your routine, along with ensuring that all incidents and issues related to key systems are added to the knowledge base. Your ability to work effectively in diverse and multicultural teams, coupled with a detailed understanding of application operations, will be essential for success in this role. Strong communication skills, both written and verbal, proactive nature, self-driven attitude, good presentation skills, and experience in a European work environment will be advantageous. If you are looking to contribute your expertise in a dynamic environment, please share your resume at deepika.eaga@quesscorp.com.,
Posted 1 week ago
1.0 - 3.0 years
1 - 2 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Primary responsibilities of the role: Work closely with TPA to understand the requirements and designing innovative technical solutions which meets functional as well as non-functional requirements. Plan, design, lead and execute technical solutions. Collaborate with teams as a key contributor of technical design & documentation: including HLD/LLD, standards, guidelines, quality, and best practices. Guide/Mentor team to remove technical/functional blockers, ensure coding standards are followed, ensuring quality. Create and manage release plan, manage technical debts and look for areas of improvement in existing software. Act as a key facilitator between Development & Business teams. Delegating work and assignments to team. Perform other duties, as assigned. MINIMUM REQUIREMENTS: 6 months to 3 years of professional experience in Pega Systems (including Pega Constellation), React.js and Front-end Development years+; Backend (Preferably Java) experience would be a plus. Good exposure to Cloud based solutions (AWS/Azure) Development experience with React and Front-end Development. Strong knowledge of OOPs concepts. Strong understanding and advocating DevOps culture Java/AWS experience would be good. Telecom experience would be good. Good understanding of Agile (Scrum) project management methodology and Test-Driven Development Strong communication skills Strong problem-solving skills and should be able to navigate in difficult situation
Posted 1 month ago
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