PE & SPE International Voice Process Walk-In Raheja12A Mindspace-HYD

Cognizant

0 - 3 years

2 - 5 Lacs

hyderabad

Posted:8 hours ago| Platform:

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Skills Required

excellent verbal and written communication skills excellent communication in english inbound calls voice support international voice process english communication skills customer service solving queries outbound process customer handling client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

1.Preferred candidate profile:-

Fresher with excellent English communication and Hindi.
Experience with 1-3 years into international voice process with excellent English and Hindi communication.
Willing to work from office 5 days.
Willing to work in rotational shift as per process.

2. Preferred Skills:-

Excellent communication skills and interpersonal skills
Proficient in reading & speaking of Bengali/Arabic/Urdu, Hindi and English.
Should be proficient with computers and MS office
Should be able to type 30 words per minute with preferred language.
Should have fair knowledge above navigation on Google Maps & Geography.
Should be able to identify the area of Opportunity and bring it to the notice of supervisor.
Should be able to work in different shifts and locals depending on the business requirement.
Should be able to apply the theoretical knowledge into practice

Working on the moderation of the listings and making sure > 98% accuracy is

maintained

Making sure the listing are completed within the defined SLA/TAT time.
Should be able to work independently and understand his/her performance metrics.
Track his/her own performance need improvise based on the business requirement
Should be able to take manage his/her own performance
Need to be very judgmental in order to make sure that the correct information updated on the map front.
Should be focused to achieve 100% user satisfaction and zero client or customer escalations.

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