Payroll Manager - US

As a Human Resources Operations Manager at HSBC, your main responsibilities will include: - Administering the overall operation of the team and allocating resources efficiently - Implementing meticulous checks and controls to improve process efficiency - Building development plans for the team and conducting regular discussions for further growth - Making improvements on controls to reduce operation costs and ease the burden on team members - Ensuring the Business Contingency plan is well planned and tested - Reviewing and signing all service-related documents with stakeholders regularly In terms of Customer/Stakeholder management, you will be expected to: - Answer employee inquiries in a polite, efficient, and professional manner - Lead by example in service excellence and drive Quality initiatives for improved customer satisfaction - Monitor Service Quality to maintain high Customer Service Standards - Recognize, reward, and set high internal service excellence benchmarks for customer satisfaction - Proactively identify and resolve problem situations to achieve maximum customer satisfaction Regarding Leadership & Teamwork, your role will involve: - Driving staff development through soft skill training, personal development plans, and performance management reviews - Motivating and developing team members to meet business objectives - Creating a robust team environment where skills and knowledge are shared to achieve common goals - Providing advice, guidance, and assistance on referred/technical issues to team members - Undertaking progress reviews on performance within agreed timescales Operational Effectiveness & Control will require you to: - Reassess operational risks inherent in the business considering changing economic conditions, legal requirements, and new technology - Implement Group Compliance Policy to contain compliance risk in conjunction with the relevant compliance department - Identify streamlining opportunities to eliminate manual efforts and improve workflow Qualifications required for this role include: - Minimum 5 years of supervisory experience in a HR operation related role or processing environment - Good communication skills in spoken and written English - Strong analytical, attention to detail, and problem-solving skills - Proficiency in Excel (Pivot Tables, VLOOKUPs, and other formulas) - Evidence of process management skills and ability to initiate process improvements - Familiarity with HR policies and regulations At HSBC, you will have the opportunity to achieve more and contribute to our mission of enabling businesses to thrive and economies to prosper. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement available on our website.,