Payroll Manager - US

As a Human Resources Operations Manager at HSBC, you will play a crucial role in administering the overall operation of the team and resource allocation. Your responsibilities will include implementing meticulous checks and controls within the team, continuously seeking ways to improve process efficiency, and building development plans for the team. You will also be tasked with making improvements on controls to reduce operational costs and ensure the team's well-being. In this role, you will be the point of contact for employee inquiries, providing professional and efficient responses. Leading by example, you will drive service excellence and quality initiatives to enhance customer satisfaction. Monitoring the service quality of the team and setting high internal service excellence benchmarks will be essential to ensure customer satisfaction. Your role will also involve driving staff development through soft skill training, motivating team members to meet business objectives, and creating a collaborative team environment. You will be responsible for sharing knowledge and experience with team members, conducting performance reviews, and providing constructive guidance for improvement. To excel in this position, you should have a minimum of 5 years of supervisory experience in an HR operation-related role or processing environment. Strong communication skills in spoken and written English, good time management, and presentation skills are essential. Proficiency in Excel, analytical skills, attention to detail, problem-solving abilities, and familiarity with HR policies and regulations are also required. Joining HSBC means contributing to a global organization dedicated to enabling businesses to thrive, economies to prosper, and individuals to fulfill their ambitions. If you are ready to make a real impact and be valued for your contributions, this opportunity is for you. Please note that personal data held by the Bank relating to employment applications will be handled in accordance with the Privacy Statement available on the HSBC website.,