Job
Description
Job Title: Partner Support Specialist - Payment Operations Location: Thane What does a successful Partner Support Specialist - Payment Operations do at Fiserv? As a Partner Support Specialist - Payment Operations at Fiserv, you will be the primary support contact for our payment partners, ensuring seamless payment operations and integration success. You will play a critical role in troubleshooting payment-related issues, guiding partners through technical and compliance processes, and delivering actionable insights to improve their performance. Your efforts will bridge internal teams, enhancing mutual success and fostering strong, long-lasting relationships with our partners. What you will do: - Act as the primary support contact for payment partners (e.g., Payfacs, ISOs). - Handle inquiries related to settlements, transaction statuses, integration, and account settings. - Troubleshoot issues related to transaction processing, reconciliations, chargebacks, and payout delays. - Support partners with onboarding processes, including technical integration (API or host-to-host integrations). - Guide partners through KYC documentation processes and regulatory compliance requirements. - Monitor payment flows and flag any inconsistencies or performance degradation across payment channels. - Deliver periodic performance and transaction reports to partners. - Work closely with product, risk, finance, and engineering teams to enhance partner experience and provide feedback. What you will need to have: - 5+ years of experience in payment operations or financial services. - Strong understanding of payment flows and industry standards (e.g., 3DS, PCI-DSS, chargebacks). - Familiarity with payment gateways, acquiring, issuing, and payment APIs. - Experience with support tools and reporting tools. - Bachelors degree in a relevant field or an equivalent combination of education, work, and/or military experience. What would be great to have: - 7+ years of relevant experience in payment operations. - Proven track record of managing SLAs and prioritizing tasks. - Ability to stay composed under pressure and manage multiple projects simultaneously. - Excellent communication and problem-solving skills.
