Payment Specialist

- Act as the primary support contact for payment partners (e.g., Payfacs, ISOs).

- Handle inquiries related to settlements, transaction statuses, integration, and account settings.

- Troubleshoot issues related to transaction processing, reconciliations, chargebacks, and payout delays.

- Support partners with onboarding processes, including technical integration (API or host-to-host integrations).

- Guide partners through KYC documentation processes and regulatory compliance requirements.

- Monitor payment flows and flag any inconsistencies or performance degradation across payment channels.

- Deliver periodic performance and transaction reports to partners.

- Work closely with product, risk, finance, and engineering teams to enhance partner experience and provide feedback.

What you will need to have:

- 5+ years of experience in payment operations or financial services.

- Strong understanding of payment flows and industry standards (e.g., 3DS, PCI-DSS, chargebacks).

- Familiarity with payment gateways, acquiring, issuing, and payment APIs.

- Experience with support tools and reporting tools.

- Bachelors degree in a relevant field or an equivalent combination of education, work, and/or military experience.

What would be great to have:

- 7+ years of relevant experience in payment operations.

- Proven track record of managing SLAs and prioritizing tasks.

- Ability to stay composed under pressure and manage multiple projects simultaneously.

• - Excellent communication and problem-solving skills.
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