Payment Posting Specialist

Job Summary

The Payment Posting Specialist ensures received payments and denials are recording accurately in the billing system.

Major Responsibilities/Activities

• Ensure payments and/or denials are applied to the appropriate account(s)
• Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining balance(s) due
• Collaborate with internal teams, research websites and contact insurance payers to obtain the required documents to post payment(s) and/or denials
• Perform reconciliation to ensure all payments received have been accurately posted. If a payment cannot be posted, document the reason why, and the amount that could not be posted.
• Process credit card payments
• Post contractual allowances when required
• Follow PCI Compliance
• Track one off client reporting requirements to identify best practices and prevent misses
• Respond to team emails and ensure all emails are responded to within company guidelines
• Edit or create necessary SOPs, Job Aids and communication bulletins
• Consistently support and demonstrate the company mission and values
  

Other Responsibilities/Activities

• Respond to team email boxes and ensure all emails are responded to within company guidelines
• Assist team members in converting virtual credit card payments to eft and/or checks.
• Assist with month end reporting functions and distribute according to the specific client reporting delivery requirements
• Initiate the daily emailer functions ensuring client reports are properly held if necessary
• Review and resolve trips placed on the AR Review schedule of RescueNet Billing
• Coordinate credit card and ACH refunds with the Finance Department
• Review the EMSafe batch list and provide indexing guidance to the team
• Provide administrative support as directed
• Perform other necessary tasks as assigned by supervisor
  

Quality & Productivity Requirements

• Maintain required turn around time as dictated by process or client
• Maintain all team quality expectations
  

Required Education, Skills, & Experience

• High School Diploma
• Ability to work independently with minimal leadership direction
• Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
• Ability to prioritize tasks by impact and importance
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
• Ability to function well within a cross-functional team setting and independently
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
• Detail-oriented
  

Preferred Education, Skills, & Experience

• Previous medical billing and/or account reconciliation
• Knowledge of HIPAA and PCI Compliance
• Previous experience creating job aids and SOPs
  

Working Environment/Physical Requirements

• General office environment
• Frequent typing
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier