Posted:2 days ago|
Platform:
Work from Office
Full Time
IST hours with 3 hours overlap with PST hours
- Complete a variety of recurring tasks to support the Europe and North America based Payment business teams, satisfying pre-defined SLAs
- Work with individuals internally across Amazon to drive operational excellence - Apply business judgement to determine the severity and resolution path for independently identified issues - Proactively escalate areas for process improvement and automation - Develop and maintain comprehensive documentation, establishing standard operating procedures - Provide data-driven analytics and support to business partners in quantifying and resolving issues - Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
Dive Deep, 2. Insist on the highest standards 3. Bias for actions
4+ years in operational excellence
PM experience
Managing SOPs
Reporting & Analytics
A day as a Payment Operations Specialist will consist of completing your recurring tasks within the pre-defined SLA before moving on to project work. The projects will be identified and driven autonomously by yourself with desired end result being the reduction of manual hours for you and/or the business through automation and standardisation. Both the recurrent tasks and project work will require regular connects with global stakeholders as well as other team members.
This role will partner with regional payment teams across Europe and North America to execute a variety of day to day tasks that ensure business continuity is maintained and that stakeholders across the business have the information needed to drive continuous improvements based on customer feedback. In addition to managing daily deliverables, this role is required to serve as a hands-on analyst and problem solver, self-driving efficiency improvement and semi-automation projects to better our customer's payment experience. The ideal candidate will have a high attention to detail, possess exemplary ownership when prioritizing work in order to maintain operations KPIs, and possesses judgement interpreting customer feedback/signals in data to decide when to escalate issues
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