Payment Lifecycle Manager / Vice President

Job Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Manager within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Provide end-to-end management of multiple large-scale projects across ECCO Applications, managing scope, business benefits, project plans, timelines, identifying & resolving issues, risks, dependencies, and generating MIS. Provide strategic vision and guidance to drive project agenda to meet business needs. Exhibit full knowledge and thorough understanding of the entire Cash Operations functions across multiple locations. Keep abreast of new technologies and applications, and their implications for assigned area. Recognize and drive regional improvement opportunities arising from local situations. Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally. Build exceptional relationships with business partners and stakeholders. Ensure implementation of best practices across the assigned branches. Execute regional projects across the branches in EMEA. Ensure sufficient internal controls and procedures to minimize risk, driving the risks and controls agenda. Present business updates to Senior LOB Executives. Conduct impact analyses, assess change readiness, and identify key stakeholders. Manage client relationships to deliver consistent, excellent client experience. Ensure effective internal communications among all the work streams and stakeholders, ensuring all are engaged. Manage forums for project updates and project scorecards. Partner with business leads to compile business requirements and provide leadership to drive delivery. Develop operating models, including assessing operating model considerations and documenting flows and touchpoints. Create training material and manage training sessions for users. Required Qualifications, Skills and Capabilities Full understanding of Treasury Services business, operations and technology strategy. Has at least 10 years Cash Operations/Product experience and in leadership roles Understanding of and experience in payment, deposit and liquidity products. Willingness to take ownership and accountability to deliver business goals - execution to achieve specific desired results Proven leadership experience and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectives. Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss Strong commitment to providing high standards of quality client service. Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements Effective delegating, planning and time management skills to meet strict deadlines and team objectives. Ability to effectively address and manage conflict Ability to communicate pro-actively and openly with internal and external business partners - to executive level. Proven ability to implement and manage change across direct units as we'll as remote units Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Ability to operate with an ownership mindset. At least 10 years change management / business analysis experience. End-to-end project management experience working with technology, including scoping, business case development, implementation, and change management. Strong understanding of different development methodologies (eg, Agile, SCRUM, Waterfall). Excellent communication and presentations skills. Strong organizational skills, including the ability to prioritize, and manage multiple activities; detail oriented. Ability to partner with different stakeholder groups to elicit business requirements and processes. Excellent analytical and logical thinking to understand and analyze complex business processes. Ability to analyze and resolve project-related risks/issues and follow through with set objectives. Intermediate/Advanced experience using Microsoft Office, including Excel, Visio, and PowerPoint Preferred Qualifications, Skills and Capabilities Bachelors /Masters degree in Finance and/or Technology preferred. Technical knowledge and experience is a plus.