Patient Relation Officer - Yashoda Hospitals Somajiguda

1 - 3 years

2 - 4 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Responsibilities:

Patient Relations:

  • Maintain a record of patient admissions, discharges, and overnight events.
  • Update the admission/discharge register and patient census board daily.
  • Interact with patients to ensure satisfaction with:
  • Nursing care
  • Housekeeping and maintenance
  • Food and dietary services
  • Follow up on patient complaints and escalate unresolved issues to support staff.
  • Coordinate and track pending investigations and doctor referrals.
  • Communicate patient transfers to relevant departments and the admission counter.
  • Report any critical incidents to the ward in-charge promptly.

Admission Duties:

  • Notify housekeeping to prepare rooms for new patients.
  • Receive new admissions in coordination with nursing staff.
  • Log patient details in the admission register and update census boards.
  • Orient patients and families to hospital facilities and ward rules.
  • Notify duty medical officers and consultants of new admissions.
  • Liaise with diagnostic and procedural departments for smooth coordination.

Discharge Duties:

  • Inform patients and families about the discharge process and timelines.
  • Ensure timely preparation, typing, and signing of the discharge summary.
  • Cross-check returned medications and inform the dietary team.
  • Coordinate with the billing department and ensure payment clearance.
  • Follow medico-legal case (MLC) protocols when applicable.
  • Distribute discharge summary and lab reports and collect acknowledgment.
  • Arrange transport if needed and secure the room post-discharge.

Interested candidates can share resume :

rajkumar.k@yashodamail.com

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