Patient Engagement Associate (US Healthcare - Night Shift)

PDA E-Services Pvt Ltd

Patient Engagement Specialist

What You'll Do:

• Handle inbound and outbound patient communication with professionalism and empathy.
  
• Schedule appointments for new and returning patients across multiple time zones.
  
• Assist patients with insurance-related queries and claims coordination.
  
• Provide accurate and timely responses to patient inquiries via phone, email, or chat.
  
• Maintain detailed records, logs, and patient data across systems and platforms.
  
• Share relevant information about practice services, procedures, and promotional offers.
  
• Maintain adherence to process standards and SLAs within a fast-paced environment.
  
• Communicate with clarity, patience, and attentiveness in a customer-first setting.
  

What We're Looking For:

• 1 to 3 years experience in healthcare BPO, voice processes, or international customer support.
• Candidates with 2 to 3 years of international BPO experience will also be considered, especially if trained in voice processes.
• Excellent English communication (spoken & written).
• Comfortable working U.S. night shifts.
• Familiarity with dental/healthcare software (e.g., Dentrix, Open Dental) is a plus.
• Education: Graduate in any stream (B.Com / BBA / B.Sc / B.A. or equivalent preferred).
  

Work Schedule:

• Shift:

  Fixed Night Shift (U.S. Hours)

• Timings:

  8:00 PM to 5:00 AM IST

• Working Days:

  Monday to Friday

• Weekly Off:

  Saturday and Sunday

• Location:

  On-site Pune

Benefits Offered:

• Fixed weekend off (Saturday & Sunday)
  
• Fast-paced career growth in the U.S. healthcare space
  
• Hands-on training in dental front-desk and communication protocols
  
• Professional growth and internal career advancement opportunities.
  
• Comfortable, collaborative, and inclusive work environment.
  
• Paid leaves and holiday benefits as per company policy.

Apply Now and Join the New Era of Healthcare with Us!!!