Patient Engagement Associate (US Healthcare - Night Shift) PDA E Services

1.0 - 3.0 years

2 - 4 Lacs

Pune

Work from Office

PDA E-Services Pvt Ltd is a dynamic and fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance (PDA) , a leading dental healthcare organization based in the United States. Established in 2022, we offer comprehensive operational and administrative support to dental practices across the U.S., helping them deliver outstanding patient care. As PDAs exclusive India-based outsourcing partner, we are expanding rapidly with a strong focus on process excellence, quality service, and people development. As a Patient Engagement Specialist at PDA E-Services Pvt Ltd , you will play a vital role in supporting U.S.-based dental practices through high-quality virtual front-desk operations, patient communication, and administrative support. This position is part of our offshore healthcare operations team and requires professionals who are proactive, detail-oriented, and capable of delivering exceptional service during U.S. shift hours. What You'll Do: Handle inbound and outbound patient communication with professionalism and empathy. Schedule appointments for new and returning patients across multiple time zones. Assist patients with insurance-related queries and claims coordination. Provide accurate and timely responses to patient inquiries via phone, email, or chat. Maintain detailed records, logs, and patient data across systems and platforms. Share relevant information about practice services, procedures, and promotional offers. Maintain adherence to process standards and SLAs within a fast-paced environment. Communicate with clarity, patience, and attentiveness in a customer-first setting. What We're Looking For: 1 to 3 years experience in healthcare BPO, voice processes, or international customer support. Candidates with 2 to 3 years of international BPO experience will also be considered, especially if trained in voice processes. Excellent English communication (spoken & written). Comfortable working U.S. night shifts. Familiarity with dental/healthcare software (e.g., Dentrix, Open Dental) is a plus. Education: Graduate in any stream (B.Com / BBA / B.Sc / B.A. or equivalent preferred). Work Schedule: Shift: Fixed Night Shift (U.S. Hours) Timings: 8:00 PM to 5:00 AM IST Working Days: Monday to Friday Weekly Off: Saturday and Sunday Location: On-site Pune Benefits Offered: Fixed weekend off (Saturday & Sunday) Fast-paced career growth in the U.S. healthcare space Hands-on training in dental front-desk and communication protocols Professional growth and internal career advancement opportunities. Comfortable, collaborative, and inclusive work environment. Paid leaves and holiday benefits as per company policy. Apply Now and Join the New Era of Healthcare with Us!!!

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