Patient Counselor

Company Description

Activbase is an advanced facility specializing in Sports Injury Rehabilitation, Orthopedic Rehabilitation, Athletic Conditioning, and Fitness. We aim to support the Indian Sports sector by providing superior conditioning and rehabilitation services to help athletes achieve their potential. Our facility also offers orthopedic rehabilitation to society, promoting an active, happy, and productive life. Equipped with advanced fitness and rejuvenation amenities, a synthetic track, and a sports arena, Activbase provides a conducive environment for overall well-being.

Role Description

• This is a full-time on-site role for a Patient Counsellor . Located in Kochi, the role involves guiding patients through the onboarding process, ensuring customer satisfaction, and addressing their rehabilitation and conditioning needs. Additional responsibilities include providing excellent customer service, maintaining organization within the facility, and effectively communicating with patients to understand their requirements and preferences. The role also includes driving sales efforts to promote our services.

Key responsibilities

• Conduct one-on-one patient consultations to understand needs and recommend appropriate services and treatment plans.
• Maintain strict confidentiality and build trust to foster long-term relationships with patients.
• Provide clear, empathetic, and personalized guidance regarding treatment and wellness programs.
• Follow up with patients post-consultation to clarify doubts, provide additional support, and ensure satisfaction.
• Educate clients about service packages, promotional offers, and value-added options to help them make informed decisions.
• Onboard patients into relevant services based on their individual health goals and profiles.
• Address concerns or objections with professionalism and empathy, guiding patients through their decision-making process.
• Collaborate with medical, fitness, and administrative teams to ensure a seamless onboarding journey.
• Maintain accurate and up-to-date patient records and documentation.
• Support outreach efforts to improve patient engagement and retention.

• Strong commitment to

  patient satisfaction

  and empathetic communication.
• Excellent interpersonal and organizational skills.
• Experience in the health, wellness, or fitness industry is a strong advantage.
• Ability to work effectively both independently and within a team.
• A patient-first mindset with a warm, approachable, and professional demeanor.