Patient Counselor

Sarayu Clinics

2 years

3 Lacs

india

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

planning content marketing dermatology healthcare communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an experienced and compassionate Patient Counsellor to join our team. The ideal candidate will guide patients through their treatment journey, provide accurate procedure information, handle consultations, and ensure a smooth and positive experience at the clinic.

Key Responsibilities:

Conduct patient consultations and explain treatments clearly and professionally
Understand patient concerns and recommend suitable procedures
Coordinate with doctors for treatment planning and follow-ups
Maintain patient records, inquiries, and conversion tracking
Handle walk-in patients and manage appointment scheduling
Follow up with leads from calls, WhatsApp, social media, and walk-ins
Build strong rapport with patients to ensure high satisfaction
Achieve monthly conversion and revenue targets
Ensure excellent patient experience from consultation to post-treatment care
Assist in content creation, before/after photos, and marketing activities (if required)

Requirements:

Minimum 2+ years experience as a Patient Counsellor in aesthetics, dermatology, dentistry, or similar healthcare setups
Strong communication & interpersonal skills
Good understanding of aesthetic treatments (face, body, dental, hair)
Sales and conversion skills
Confident, presentable, and patient-friendly attitude
Ability to multitask and work in a fast-paced environment
Proficiency in MS Office / CRM tools preferred

Benefits:

Competitive salary + incentives
Growth opportunities within the clinic
Professional and supportive work environment

Job Type: Full-time

Pay: From ₹25,000.00 per month

Work Location: In person

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