Patient Counsellor

Patient Counsellor

Key Responsibilities

• Operational & Financial Oversight

  : Responsible for the

  day-to-day operations

  and overall

  financial performance of the clinic

  , ensuring smooth workflow and revenue generation.

• Treatment Coordination

  : Engage in

  daily coordination with the consultant / clinic head

  based on the treatment advised by them, ensuring alignment and seamless patient care.

• Patient Education & Commitment

  : Effectively

  help patients understand the value of treatment

  , guiding and

  convincing patients to commit to treatment plans

  .

• Financial Explanation

  : Clearly

  explain the tariff of the respective procedures/investigations to patients in detail

  , ensuring transparency and clarity regarding costs.

• Reporting & Data Management

  : Accurately

  maintain counselor reports daily

  , including metrics on advice given, conversion rates, and patient-wise data for performance tracking.

• Finance Coordination

  : Facilitate smooth operations by

  coordinating with the finance department

  on matters such as

  invoices, getting discount approval, and billing

  .

• Complaint Resolution & Empathy

  : Establish a

  tone of empathy

  that helps to

  resolve any patient complaints or conflicts

  professionally and constructively, preserving patient trust.

• Patient Follow-up

  : Ensure consistent and comprehensive

  follow-up with patients at all stages

  of their treatment journey, from initial consultation to post-treatment care.

• Long-term Relationship Management

  : Act as a Doctor for life by being

  responsible for long-term relationship management with the patient

  , fostering trust and loyalty.

Skills

• Strong ability to manage

  day-to-day operations

  and contribute to

  financial performance

  .
• Excellent

  coordination skills

  with consultants and clinic heads.
• Proficiency in

  patient counselling

  and effectively

  convincing patients to commit to treatment

  .
• Clear communication of

  treatment tariffs and costs

  .
• Adept at

  maintaining counselor reports

  (advice, conversion, patient data).
• Strong coordination with the

  finance department

  (invoices, discounts, billing).
• Demonstrated

  empathy

  and skills in

  resolving patient complaints/conflicts

  .
• Effective

  patient follow-up

  at all stages.
• Capability for

  long-term relationship management

  with patients.

Qualifications

• Proven experience in a patient counselling or similar client-facing role within the healthcare sector.
• Demonstrable ability to manage operational aspects and contribute to financial targets.
• Exceptional communication and interpersonal skills, with a strong empathetic approach.
• Ability to handle sensitive information and maintain patient confidentiality.