Patient Collection Executive

Job Title:

Location:

Job Type:

How to Apply:

hr@yogesher.com

About Us:

Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialised solutions. By using industry-leading technology combined with high- touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended.

Position Overview:

We are seeking a detail-oriented and customer-focused Patient Collection Executive to join our Revenue Cycle Management (RCM) team. The Patient Collection Executive will be responsible for managing and following up on patient accounts, ensuring accurate billing and timely collections, and providing exceptional customer service to patients regarding their healthcare bills. This role is pivotal in ensuring the financial health of the organisation by optimising reimbursement for services rendered while maintaining a positive relationship with patients.

Key Responsibilities:

● Patient Statement Submission:

• Prepare and submit accurate patient statements in a timely manner.
• Ensure statements include all necessary details and are aligned with patient financial responsibilities.
• Work with the billing department to reconcile any discrepancies between the patient’s balance and statement.
• Track and manage statement mailing and resubmission processes to guarantee timely delivery.

● Patient Billing & Collections:

• Manage and monitor patient accounts, ensuring timely collection of outstanding balances.
• Review patient statements and ensure that all charges are accurate and reflect the appropriate billing codes.
• Follow up with patients on overdue accounts via phone, email, and/or written correspondence to secure payment arrangements.
• Assist patients in understanding their billing statements, insurance coverage, and payment options.
• Resolve billing inquiries by researching payment history, insurance claims, and account discrepancies.

● Insurance Verification & Coordination:

• Verify insurance coverage and benefits for patients and ensure proper billing procedures are followed.
• Collaborate with insurance companies to confirm claims status and work on claim denials or underpayments.
• Ensure that patient responsibility portions (co-pays, deductibles, co- insurances) are correctly identified and communicated to patients.

Documentation & Reporting:

• Maintain accurate records of patient interactions, payment arrangements, and payment history.
• Document all actions taken on patient accounts, including calls, emails, and payment commitments.
• Prepare and submit reports regarding account statuses, collections, and outstanding patient balances to management.

Compliance & Regulations:

• Adhere to HIPAA regulations and maintain the confidentiality of all patient information.
• Stay updated with industry regulations and policies regarding healthcare billing, insurance, and collections.

Qualifications:

Education

• High School Diploma or equivalent required. Associates or Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred.

Experience:

• Minimum of 2 years of experience in patient collections, medical billing, or revenue cycle management within the healthcare industry.
• Knowledge of healthcare insurance types (e.g., Medicare, Medicaid, PPO, HMO) and familiarity with healthcare claims processes.

How to Apply:

hr@yogesher.com