Patient Co-ordinator

Patient Coordinator

Location:

in Delhi

Hours:

UK hours (

Pay

About Smile Dental Care

Role Summary

sales-focused role

Key Responsibilities

• Answer inbound calls from UK patients in a polite, professional manner.
• Make outbound calls to confirm appointments, arrange recalls, and follow up with patients.
• Book and amend appointments using our dental software.
• Maintain accurate patient notes and records.
• Triage patient enquiries and route them appropriately to the clinical team if required.
• Promote our dental services and encourage patients to proceed with recommended treatments.
• Manage recalls to ensure patients attend regular check-ups and hygiene appointments.
• Handle appointment confirmations via calls, texts, and emails.
• Work closely with the UK team to ensure a seamless patient journey.
  

Requirements

• Must live in Delhi with a quiet, professional workspace.
• Previous healthcare or call centre experience preferred.
• Excellent spoken and written English with a clear accent.
• Confident, sales-driven personality with the ability to influence patient decisions.
• Strong computer skills and ability to learn new software quickly.
• Flexible to work evenings and weekends (UK business hours).
• Self-employed status – you will be responsible for your own taxes.
  

What We Offer

• Fixed monthly pay equivalent to £250 (paid in INR).
• Full training on our systems and procedures.
• Opportunity to work with an established UK dental brand.
• Flexible working hours within the agreed rota.
• Supportive and professional work culture.