Patient Care Coordinator - Manipal Hospital, Yelahanka

Job Title: Associate, Patient Experience
Company: Manipal Hospitals Location: Yelahanka Job Description: The Associate, Patient Experience at Manipal Hospitals will be responsible for enhancing and maintaining a high standard of patient care and satisfaction. This role involves assisting in the development and implementation of patient experience strategies, addressing patient concerns, and ensuring smooth communication between patients and healthcare providers. Responsibilities also include gathering feedback through patient surveys, facilitating support for patients during their treatment journey, and collaborating with various departments to enhance service delivery. The Associate will play a crucial role in creating a welcoming environment that prioritizes patient needs and comfort. Key Responsibilities: - Engage with patients to understand their needs and expectations. - Respond promptly to patient queries and concerns, ensuring proper follow-up. - Collect and analyze patient feedback to identify areas for improvement. - Coordinate with clinical and non-clinical teams to enhance patient experience initiatives. - Assist in the execution of patient experience programs and initiatives. - Monitor patient satisfaction metrics and report findings to management. - Support the onboarding process for new patients and provide guidance throughout their care journey. - Collaborate with internal teams to implement best practices in patient care. Skills Required: - Strong interpersonal and communication skills. - Empathy and compassion in dealing with patients. - Problem-solving abilities to handle patient concerns effectively. - Ability to work in a team-oriented environment. - Attention to detail and organizational skills. - Basic understanding of healthcare services and patient experience concepts. Tools Required: - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with patient management systems and feedback collection platforms. - Experience with data analysis tools and survey methodologies is a plus. - Knowledge of CRM software can be advantageous. Qualifications: - Bachelor's degree in healthcare management, communications, or a related field is preferred. - Previous experience in a healthcare setting or customer service role is an advantage. - A genuine interest in improving patient care and experience is essential. The Associate, Patient Experience role is critical in fostering a positive environment at Manipal Hospitals, contributing to the overall satisfaction of patients and their families.

About the Role:
- The Associate, Patient Experience at Manipal Hospital, Yelahanka plays a crucial role in enhancing patient satisfaction and ensuring a positive healthcare experience. - This position involves direct interaction with patients, addressing their concerns, and ensuring that their needs are met throughout their visit. - You will collaborate with various departments to streamline processes and improve operational efficiency regarding patient services. About the Team: - The Patient Experience team is dedicated to ensuring that every patient feels valued and cared for during their time at the hospital. - Team members work collaboratively to identify opportunities for improvement and implement solutions that enhance the patient journey. - The team fosters a supportive environment that encourages feedback and continuous learning to maintain high standards of care. You are Responsible for: - Assisting patients in navigating the hospital's services and resources to ensure a seamless experience. - Collecting and analyzing patient feedback to identify trends and areas for improvement within the hospital’s services. - Coordinating with medical and administrative staff to resolve patient issues promptly and effectively. To succeed in this role – you should have the following: - A compassionate and patient-centered approach to healthcare, with excellent communication skills. - Strong problem-solving abilities and a proactive attitude towards improving patient experiences. - Experience in customer service or healthcare settings, along with a solid understanding of patient needs and expectations.