Patient Caller

Job Title: Patient Caller / Patient Care Executive – Medical Billing
Experience: 0–1 year (Freshers eligible)
Location: Plot # C-210 CA, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307
Shift: US Shift (Night Shift)
Employment Type: Full-time

About the Role

We are looking for enthusiastic and customer-focused fresh graduates to join our Medical Billing team as Patient Callers. The role involves contacting patients regarding their medical bills, insurance details, outstanding balances, and supporting them with queries in a professional manner.

Key Responsibilities

• Make outbound calls to patients regarding medical bills, insurance coverage, payment plans, and outstanding balances.
• Explain billing details clearly and resolve patient concerns with empathy and accuracy.
• Collect and update patient information, demographics, and payment details when required.
• Follow scripts, guidelines, and HIPAA compliance for patient confidentiality.
• Document call outcomes and update the billing system accurately.
• Coordinate with internal teams to resolve billing discrepancies.
• Maintain call quality, productivity, and daily/weekly targets.

Required Skills

• Excellent verbal communication skills in English.
• Ability to handle patient queries professionally and patiently.
• Basic understanding of healthcare terms (added advantage).
• Good listening and problem-solving skills.
• Ability to work in a fast-paced, target-oriented environment.
• Basic computer skills (MS Office, typing, navigation).

Eligibility

• Any graduate (BA, BCom, BSc, BBA, BE, etc.).
• Freshers with good communication skills are welcome.
• Willingness to work in US shifts (Night shift).
• Immediate joiners preferred.

Benefits

• EPFo, ESI
• Cab for both sided
• 5 Days working only
• Competitive salary and performance incentives.
• Paid training in US healthcare & medical billing processes.
• Growth opportunities in AR calling, RCM, and team leadership.
• Health insurance and other company benefits as per policy.

Job Types: Full-time, Fresher

Pay: ₹8,539.59 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person