Patient Caller

Job Title:

Company:

Patient Caller

Key Responsibilities:

• Make outbound and receive inbound calls to/from patients regarding outstanding balances and billing inquiries.
  
• Explain insurance benefits, balances, and payment options clearly to patients.
  
• Update and maintain accurate records in the billing system (EOBs, payments, adjustments, etc.).
  
• Coordinate with the AR and posting team for payment updates or clarifications.
  
• Handle calls professionally with strong communication and customer service skills.
  
• Adhere to HIPAA and company compliance policies.
  

Required Skills:

• Excellent verbal and written communication skills in English.
  
• Strong knowledge of US healthcare RCM process, patient calling, and billing workflow.
  
• Ability to manage high call volumes with empathy and patience.
  
• Basic understanding of insurance terms (copay, deductible, EOB, etc.).
  
• Proficiency in MS Office and billing software (preferred).
  

Qualifications:

• Graduate in any discipline.
  
• Minimum 2year of experience in US healthcare voice process (patient calling ).
  

Perks and Benefits:

• Work from home flexibility.
  
• Attractive salary .
  
• Weekend off (Saturday & Sunday).
  
• Opportunities for career growth within the company.
• Medical Medical Insurance for Parents

Interested candidates, please share your profiles to Email ID recruiting@lincolnrs.com with the following Application Question(s):

• How many years of experience do you have in Patient Calling ?

• Do you have WFH set up

• What is your last take-home salary?

• What is your expected take-home salary?

• May I know your notice period?.