Lincoln Reimbursement Services India

Job Title: Patient Caller US Healthcare (Voice Process) Company: Lincoln Reimbursement Services India Pvt. Ltd. Location: Remote / Work From Home Experience: 26 years Employment Type: Full-time Shift: Night Shift (US Process) Job Description: We are looking for an experienced Patient Caller to join our US Healthcare team. The ideal candidate should have prior experience in handling patient calls related to medical billing, payments, and insurance inquiries in a professional and empathetic manner. Key Responsibilities: Make outbound and receive inbound calls to/from patients regarding outstanding balances and billing inquiries. Explain insurance benefits, balances, and payment options clearly to patients. Update and maintain accurate records in the billing system (EOBs, payments, adjustments, etc.). Coordinate with the AR and posting team for payment updates or clarifications. Handle calls professionally with strong communication and customer service skills. Adhere to HIPAA and company compliance policies. Required Skills: Excellent verbal and written communication skills in English. Strong knowledge of US healthcare RCM process, patient calling, and billing workflow. Ability to manage high call volumes with empathy and patience. Basic understanding of insurance terms (copay, deductible, EOB, etc.). Proficiency in MS Office and billing software (preferred). Qualifications: Graduate in any discipline. Minimum 2year of experience in US healthcare voice process (patient calling ). Perks and Benefits: Work from home flexibility. Attractive salary . Weekend off (Saturday & Sunday). Opportunities for career growth within the company. Medical Medical Insurance for Parents Interested candidates, please share your profiles to Email ID recruiting@lincolnrs.com with the following Application Question(s): How many years of experience do you have in Patient Calling ? Do you have WFH set up What is your last take-home salary? What is your expected take-home salary? May I know your notice period?.