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Partner Support Program Manager

5 - 9 years

0 Lacs

karnataka

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

relationship management process improvement communication skills cloud computing analytical skills project management negotiation conflict resolution partner program management crossfunctional collaboration problemsolving organizational skills

Work Mode

On-site

Job Type

Full Time

Job Description

The opportunity available is for a Partner Program Manager within the Support organization. As a dynamic and experienced individual, you will be responsible for managing and fostering successful relationships with OEM and technical partners. Collaboration with various internal teams such as Sales, Engineering, and other functional groups will be essential to ensure seamless cooperation and assistance. The role offers a primarily hybrid work setup, with the expectation that all team members will be located in Bangalore and attend the office 2-3 days per week to meet customer requirements and promote in-person collaboration. Your responsibilities will include managing and enhancing relationships with partners, collaborating across departments, implementing process improvements, addressing partner-related issues, and boosting partner satisfaction and engagement. It will be crucial to establish and maintain robust communication channels with partners and internal stakeholders, monitor partner program performance, ensure partner expectations are met, and prioritize customer experience for optimal outcomes. To excel in this role, you should possess proven experience in partner program management, strong problem-solving abilities, effective communication and organizational skills, cross-functional teamwork capabilities, and the drive to initiate and complete projects independently. Additional qualifications such as experience in cloud computing or technology, a Bachelor's degree in engineering or related field (MBA or advanced degree is a plus), proficiency in project management tools, analytical skills, experience with partner management, negotiation skills, and a commitment to customer satisfaction are highly valued. Overall, the Partner Program Manager role requires a dedicated and proactive individual who is passionate about customer experience, committed to excellence, and capable of driving successful partnerships and programs within the organization.,

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