Parent Counsellor

Roles and Responsibilities:

Parent Communication & Case Coordination

• Serve as the single point of contact for parents once a developmental concern is identified.
• Guide families through assessments, therapy recommendations, and renewal processes with clarity and empathy.
• Communicate therapy goals, milestones, and progress updates in parent-friendly language.
• Coordinate across therapists, educators, and caregivers to ensure consistent interventions and feedback.

Counselling & Emotional Support

• Conduct individual and group counselling sessions for parents to process emotions and stay engaged in therapy.
• Provide guidance on home routines and reinforcement strategies aligned with therapy goals.
• Facilitate transition counselling for children moving from therapy to FDP or mainstream schooling.

Assessment & Review Participation

• Attend multidisciplinary case reviews and contribute to Individual Development Plans (IDPs).
• Support scheduling of assessments, report delivery, and follow-ups.
• Ensure parents understand reports and align with therapy plans.

Family Experience & Retention

• Own the parent experience index for the centre cluster.
• Track and improve assessment-to-therapy conversion rates and therapy renewals.
• Monitor satisfaction through structured feedback and take corrective actions.
• Maintain confidentiality and adhere to ethical standards.

Awareness & Community Engagement

• Conduct or co-host parent workshops, webinars, and awareness campaigns.
• Represent KLAY at community and school-based events.
• Collaborate with marketing and clinical teams to document success stories (with parental consent).

Reporting & Documentation

• Maintain detailed, updated case files for all assigned families.
• Prepare weekly and monthly dashboards summarizing counselling sessions, conversion rates, therapy renewals, and parent satisfaction scores.