Parent Counsellor

Infinity International School invite applications from the most deserving dynamic candidate for the vacancy of Parent Counsellor

Role & responsibilities

1. Admission Counselling & Enquiry Management

• Handle walk-in, call, and online admission enquiries with warmth and professionalism.
• Provide accurate information about the schools curriculum, facilities, fee structure, and admission process.
• Maintain enquiry and follow-up records in the schools CRM or database.
• Guide parents through the admission formalities and documentation process.

2. Parent Communication & Relationship Building

• Serve as the first point of contact for all parent queries, concerns, and feedback.
• Build a trust-based relationship through active listening, empathy, and timely responses.
• Communicate updates on school events, holidays, circulars, and notices clearly and promptly.
• Coordinate PTMs (Parent-Teacher Meetings) and ensure smooth scheduling.

3. Event Coordination & Parent Engagement

• Support in organizing school events, orientations, celebrations, and workshops.
• Ensure parents are well-informed and involved in school activities.
• Maintain a positive and welcoming environment during school visits and functions.

4. Internal Coordination

• Collaborate with academic coordinators, teachers, and administration to resolve parent concerns effectively.
• Share parent feedback and insights with management for service improvement.
• Ensure smooth communication flow between staff and parents.

5. Record Keeping & Reporting

• Maintain accurate records of enquiries, admissions, withdrawals, and feedback.
• Generate periodic reports on admissions, retention, and parent satisfaction.
• Monitor communication logs and follow up on pending actions.

6. Brand Representation & School Promotion

• Represent the school professionally in all interactions.
• Support marketing and outreach initiatives (e.g., open houses, exhibitions, social media).
• Contribute to a positive word-of-mouth image in the community.

Preferred candidate profile

• Excellent verbal and written communication skills in English (knowledge of local language is a plus).
• Friendly, confident, and approachable personality.
• Strong customer service orientation and problem-solving ability.
• Organisational and multitasking skills.
• Comfort with technology — emails, CRM systems, and digital communication tools.
• Prior experience in Preschool / Education / Service Industry preferred.