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Klay Preschool And Daycare
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Parent Counsellor

Parent Counsellor

Klay Preschool And Daycare

5 - 8 years

3 - 8 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

counsellor clinical psychology clinical operations child development transition ups scheduling center head counselling monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Function: Parent Engagement & Clinical Coordination

Job Type: Full Time

Job Location: Bangalore

Reports To: Centre Head / Cluster Clinical Operations Manager

Collaborates With: Therapists, Clinical Assessors, and Educators

KPIs:

Referral conversion
Upselling
Retention of cases - shared with Therapists
Developmental milestones - shared with Therapists

Role Summary

The Parent Counsellor serves as the bridge between families and the multidisciplinary therapy team, ensuring every parent feels informed, supported, and empowered throughout their child s developmental journey
The counsellor helps translate assessments into meaningful actions, provides emotional support, and drives parental participation building lasting trust between KLAY and families

Key Responsibilities

1
Parent Communication & Case Coordination

Serve as the single point of contact for parents once a developmental concern is identified

Guide families through the assessment, therapy recommendation, and renewal process with clarity and empathy

Communicate therapy goals, milestones, and progress updates in simple, parent-friendly language

Coordinate across therapists, educators, and caregivers to ensure consistent interventions and feedback

2
Counselling & Emotional Support

Conduct individual and group counselling sessions for parents to help them process emotions, reduce stigma, and remain engaged in the therapy journey

Provide guidance on home routines and reinforcement strategies aligned with therapy goals

Facilitate transition counselling for children graduating from therapy to FDP or mainstream schooling

3
Assessment & Review Participation

Attend multidisciplinary case reviews and contribute to each child s Individual Development Plan (IDP)

Support scheduling of assessments, delivery of reports, and follow-ups

Ensure parent understanding of reports and alignment with the therapy plan

4
Family Experience & Retention

Own the parent experience index for the centre cluster

Track and improve conversion rates from assessment therapy renewal

Monitor satisfaction through structured feedback and take corrective actions where needed

Maintain absolute confidentiality and adherence to ethical standards

5
Awareness & Community Engagement

Conduct or co-host parent workshops, webinars, and awareness campaigns on developmental milestones and intervention benefits

Represent KLAY at community and school-based awareness events

Collaborate with marketing and clinical teams to identify and document success stories (with parental consent)

Reporting & Documentation

Maintain detailed, updated case files for all assigned families

Prepare weekly and monthly dashboards summarizing:

Total counselling sessions conducted

Assessment-to-therapy conversion rate

Therapy renewals and drop-off reasons

Parent feedback and satisfaction scores

Candidate Profile

Education: Master s in Counselling / Clinical Psychology / Child Development / Special Education

Experience: 5-8 years in parent counselling, early intervention, or child development setups

Skills: Excellent communication, empathy, and coordination across clinical and educational teams

Other: Strong documentation and reporting discipline; comfort with data and feedback-driven improvement

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Parent Counsellor