Posted:23 hours ago|
Platform:
Work from Office
Full Time
Job Title: ORM Specialist (Online Reputation Management)
Company: Fashion TV India Pvt Ltd
Location: Santacruz (West), Mumbai
Experience: 0 3 Years
Job Type: Full Time
Note: Women & Mumbai-based candidates to apply.
Fashion TV is a global leader with over 2 billion viewers across 190+ countries, operating for over 23 years. We are a media powerhouse in luxury fashion and lifestyle, having executed over 150 successful ventures while constantly innovating.
ResponsibilitiesMonitor, track, and analyze online reviews, mentions, and brand sentiment across social media, forums, and review platforms.
Respond promptly and professionally to both positive and negative feedback in line with the company s communication tone.
Collaborate closely with PR and social media teams for reputation crisis management and damage control strategies.
Engage with online communities to promote a positive brand image and enhance customer trust.
Identify potential reputation risks and develop proactive solutions.
Prepare and present detailed ORM reports highlighting trends, sentiment analysis, and improvement metrics.
Coordinate with the marketing team to align ORM efforts with brand campaigns and initiatives.
Stay updated with ORM tools, best practices, and digital trends to maintain strong online credibility.
Suggest strategic improvements to enhance the brand s digital perception and engagement.
Proven experience as an ORM Specialist, Social Media Executive, or similar role in media, fashion, or digital marketing.
Strong understanding of online platforms, digital reputation management, and social listening tools.
Excellent written and verbal communication skills with the ability to handle sensitive responses tactfully.
Knowledge of SEO, brand monitoring tools, and analytics platforms (Google Alerts, Brand24, etc).
Ability to interpret data and provide actionable insights for brand improvement.
Strong analytical, problem-solving, and coordination skills.
Ability to manage multiple platforms and maintain professionalism under pressure.
Degree in Mass Communication, Marketing, Public Relations, or a related field.
0 3 years of relevant experience in online reputation management, social media, or digital communications.
Fashion Tv
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