Job
Description
About The Role
Skill required: Order to Cash - Cash Application Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Experience in carrying out Cash allocation ad Cash application activities for American and European countries - B2B/B2C collectionsCheck daily on incoming payments and apply cash manuallyRequest for query for remittance and issuesPrepare reports on Unidentified, Unapplied cash and other relevant reportShould know the importance of documentations in place and compliance towards it.Escalate complex issues to the appropriate team and follow up until resolution.Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.Identify recurring issues and provide inputs for process improvement.Ensure adherence to company policies, data privacy, and compliance standards.Contribute to team meetings and training sessions for knowledge sharingOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.
What are we looking for? Bachelor's / Master's degree in Commerce, Finance, Accounting.Flexible to work in shiftsKnowledge of SAP, Oracle and High radius is an added advantageExcellent communication skills, verbal and writtenStrong interpersonal and problem-solving abilities.Customer-oriented mindset with empathy and patience.Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.Ability to multitask and manage time efficiently.Analytical thinking and attention to detail.Experience in carrying out Cash allocation ad Cash application activities for American and European countries - B2B/B2C collectionsCheck daily on incoming payments and apply cash manuallyRequest for query for remittance and issuesPrepare reports on Unidentified, Unapplied cash and other relevant reportShould know the importance of documentations in place and compliance towards it.Escalate complex issues to the appropriate team and follow up until resolution.Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.Identify recurring issues and provide inputs for process improvement.Ensure adherence to company policies, data privacy, and compliance standards.Contribute to team meetings and training sessions for knowledge sharing
Roles and Responsibilities: Experience in carrying out Cash allocation ad Cash application activities for American and European countries - B2B/B2C collectionsCheck daily on incoming payments and apply cash manuallyRequest for query for remittance and issuesPrepare reports on Unidentified, Unapplied cash and other relevant reportShould know the importance of documentations in place and compliance towards it.Escalate complex issues to the appropriate team and follow up until resolution.Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.Identify recurring issues and provide inputs for process improvement.Ensure adherence to company policies, data privacy, and compliance standards.Contribute to team meetings and training sessions for knowledge sharing
Qualification BCom
