Posted:18 hours ago|
Platform:
Work from Office
Full Time
evel : 5A Location : India / GGN or BLR Reports to : OTC GPL Purpose of the role : The Business Analyst supports OTC foundation program by capturing, documenting, and analyzing business processes, data, policies and controls. The role ensures clarity and consistency in documenting the as-is” and “to-be” states, supporting process simplification and standardization efforts through structured analysis Key Responsibilities Develop project charters and value case for the projects assigned Lead and manage projects aligned Work closely with SMEs to gather, analyze, and document current process flows, controls, and pain points Partner with external vendors, governance SME’s, Service delivery, and cross functional teams Facilitate discovery workshops with process owners/key stakeholders to align on objectives and improvement areas Develop detailed process maps, Playbook, DTP’s and governance documents as per GPO model & BPQMS standards Document definition of KPIs, metrics, and control standards for process measurement Support SME’s in conducting gap analysis between current and desired future-state processes Identify opportunities for simplification, elimination of non-value activities, and harmonization. Perform risk and impact assessments for proposed changes Maintain documentation repositories and ensure traceability across process improvements Develop training material for new standardized processes Skills & Experience 5+ years in business analysis, process documentation, or operational excellence roles. Strong understanding of Order to Cash processes (end-to-end). Experience in business process modeling (Visio, ARIS, or equivalent tools) Strong analytical, documentation, and facilitation skills. Excellent written and verbal communication — able to present findings clearly and concisely. Highly organized with strong attention to detail and follow-through. Experience working across global and cross-functional teams
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