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Order Management

1 - 4 years

1 - 4 Lacs

hyderabad telangana india

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

order management sales operations troubleshooting process improvement cross-functional coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Manage end-to-end order management processes and ensure timely order fulfillment.
  • Coordinate with internal teams and partner sites to resolve technical or system-related issues affecting order processing.
  • Perform first-level troubleshooting for reported issues in order management systems.
  • Escalate complex problems to IT or relevant departments when needed.
  • Track and manage incidents to ensure quick resolution and minimal downtime.
  • Analyze recurring issues and suggest process improvements to optimize order workflows.
  • Provide feedback to enhance operational efficiency and customer experience.
  • Work in shifts that may include evenings or nights depending on the region supported.

Required Skills & Qualifications

  • Strong experience in Order Management, preferably in a BPO environment.
  • Familiarity with global sales operations and multi-region support.
  • Ability to troubleshoot technical issues and coordinate with cross-functional teams.
  • Strong analytical, problem-solving, and communication skills.
  • Flexibility to work across APJ, EMEA, or AMER shifts as required.

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