1 - 3 years
1 - 4 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
• Analyst, Sales Operations
work from office 5 days
immediate joiners
rotational shifts
Job Description Summary.
At SALES TOOL SUPPORT, this role is the escalation point for any service disruption that happensin the Sales, Customer care or OMS business. The team member would be responsible for Incidentmanagement and would be troubleshooting and resolving issues or refer to the right place tocontact. These activities enable the business to work without any or minimal interruption of theservices, which in turn helps them improve key performance indicators impacting their efficienciesand improving overall customer experience.
Essential Requirements
• High school diploma or equivalent required. Associates degree, technical college or somecollege course work preferred.
• 1-2 years of relevant experience or equivalent combination of education and work
experience.• Strong Technical trouble shooting skills and Knowledge on Dell Tools Customer Care,Order processing and Sales. Understanding of the Outsourced Partner relationship with Delland being able to provide a strong handshake between the 2 organizations to ensure weachieve our common goals.• Good knowledge of Reporting, Metrics & Analytical skills• Advanced Quantitative analysis skills, Incident management skills and ITIL certificationpreferred• Competencies in accordance to our culture code.
Desirable Requirements
• Good sales process knowledge• Good OTC Knowledge
share your cv to -swapna.m@twsol.com
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