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10.0 - 15.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Managing stock levels: Ensuring sufficient inventory to meet demand while minimizing excess stock. Inventory control: Implementing and maintaining inventory control systems to track stock accurately. Order fulfillment: Overseeing the process of picking, packing, and shipping orders efficiently and accurately. Cycle counting and inventory audits: Regularly verifying inventory accuracy through physical counts and audits. Operations Management: Receiving and dispatching goods: Supervising the process of receiving incoming shipments and dispatching outgoing shipments. Warehouse layout and space utilization: Optimizing warehouse layout and space utilization to maximize efficiency. Equipment maintenance: Ensuring that warehouse equipment is properly maintained and operated safely. Process improvement: Identifying and implementing process improvements to enhance efficiency and reduce costs. Staff Management: Supervising warehouse staff: Hiring, training, and evaluating warehouse employees. Scheduling and assigning tasks: Planning and scheduling warehouse activities and assigning tasks to staff. Motivating and training staff: Fostering a positive and productive work environment. Ensuring safety compliance: Implementing and enforcing safety procedures to ensure a safe working environment. Other Responsibilities: Maintaining accurate records: Keeping detailed records of warehouse activities, including inventory levels, shipments, and staff performance. Liaising with suppliers and customers: Communicating with suppliers and customers to ensure smooth operations. Adhering to industry regulations: Ensuring compliance with relevant industry regulations and standards. Preparing reports and analyzing data: Regularly preparing reports on warehouse performance and analyzing data to identify areas for improvement. Preferred candidate profile Candidate who has 10-15 years of work experience in warehouse operations, including managing inventory, coordinating shipping and receiving, ensuring safety compliance, and supervising staff to maintain efficient and effective warehouse processes. Perks and benefits As per company norms
Posted 2 months ago
5.0 - 9.0 years
7 - 11 Lacs
Bengaluru
Work from Office
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability) About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career youve always envisioned. Here, youll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.
Posted 2 months ago
6.0 - 10.0 years
6 - 11 Lacs
Bengaluru
Work from Office
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability) About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career youve always envisioned. Here, youll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.
Posted 2 months ago
6.0 - 10.0 years
6 - 11 Lacs
Bengaluru
Work from Office
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. Provide guidance and training to team members to improve productivity and performance Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). Review and resolve escalated issues related to billing with the Onshore team. Generate, review, and analyze weekly, and monthly revenue reports. Assist in month-end and year-end closing activities related to accounts receivable. Identify trends in discrepancies and propose preventive measures. Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns Qualifications Bachelors degree in finance & accounting or any Business-related course. 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability) About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career youve always envisioned. Here, youll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.
Posted 2 months ago
2.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Lead the unit level pre-silicon functional & performance verification of the front end of the pipeline for our next -generation IBM POWER processor core systems offering. Architect and enhance the existing verification environment for Instruction fetch, Branch Prediction and Instruction Decode units of the high performance processor CPU. Develop verification test plan for both functional and performance verification including the estimation for coverage closure. Support higher level core/system simulation environment. Participate in post silicon lab bring-up and validation of the Hardware. Lead , guide ,mentor a team of engineers and represent them at global forums. Thoroughly document verification environment details, providing comprehensive insights for future reference and continuous improvement. Effectively Communicate progress ,potential challenges encountered and milestones achieved to stake holders and team members. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4 years or more experience in functional verification of processors, demonstrating a deep understanding of core units (eg. I-Cache, Instruction Fetch, Branch Prediction, Instruction Decode) Good understanding of computer architecture, including Processor core design specifications, with expertise in verifying frontend pipeline units of any CPU architecture. Hands on experience of Branch Prediction techniques. Deep expertise in Out of Order, Super Scalar, Multi-Threaded Core Architecture and ISA Experience with high frequency, instruction pipeline designs At least 1 generation of Processor Core silicon bring up experience In depth understanding of industry microprocessor designs (e.g., x86, ARM, or RISC-V processor designs) Exposure to system-level verification methodologies and techniques, ensuring holistic verification coverage across multiple levels of design Proficiency in C++, Python scripting or similar object oriented programming languages. Preferred technical and professional experience Knowledge of instruction dispatch and Arithmetic unit. Knowledge of test generation tools and working with ISA reference model. Experience with translating ISA specifications to testplan. Knowledge of verification principles and coverage. Understanding of Agile development processes. Experience with DevOps design methodologies and tools.
Posted 2 months ago
0.0 - 3.0 years
1 - 2 Lacs
Mumbai
Work from Office
Company Overview Reliance Retail is India's largest and most profitable retailer, operating more than 15,000 stores across 7,000+ cities. Founded in 2006, the company is committed to revolutionizing retail in India, offering an unmatched shopping experience through a diversified omni-channel presence. With a strong brand portfolio, Reliance Retail serves over 193 million customers and employs more than 10,001 people, catering to various sectors such as Consumer Electronics, Fashion & Lifestyle, Grocery, and more. Headquartered in Mumbai, the company thrives on its advanced supply chain and technology infrastructure. Job Overview We are seeking a Sales Associate to join our dynamic team at Reliance My JIO Stores. This full-time position is open for freshers/experienced and is based in Mumbai, Navi Mumbai, Thane, and Kalamboli. As a Sales Associate, you will be responsible for supporting our sales operations and contributing to a superior shopping experience for our customers. The ideal candidate should have strong communication skills and a passion for customer service. Qualifications and Skills 12th Pass Fresher/Graduate Excellent customer service skills. Strong communication and interpersonal abilities. Ability to work flexible shifts, including evenings and weekends. Well groomed. Reliable & honest. Multi-tasker. Roles and Responsibilities Manage daily store operations effectively. Provide friendly and efficient customer service. Accurately handle POS transactions and cash handling tasks. Order and stock merchandise in alignment with store requirements. Maintaining the guest area. Comply with all company SOPs and policies to maintain standards.
Posted 2 months ago
0.0 - 3.0 years
2 - 5 Lacs
Mumbai
Remote
Job Summary: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones. Responsibilities : Provide prompt and courteous customer support via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain accurate customer records and documentation. Process orders, returns, and exchanges. Communicate with internal teams to ensure timely resolution of customer issues. Demonstrate strong email writing skills for professional correspondence. Adapt to and learn new systems and processes quickly. Work collaboratively with team members and contribute to a positive team environment. Be open to working in USA time zone shifts. Transition to a hybrid work model once a permanent office location is established in Mumbai. Qualifications : Excellent oral and written communication skills. Strong problem-solving and customer service skills. Ability to learn quickly and adapt to changing priorities. Experience in NETSUITE ERP will be preferred. Proficiency in email communication and professional correspondence. Ability to work independently and as part of a team. Openness to working in USA time zone shifts. Experience in the promotional industry (preferred). Minimum of a Graduate degree for freshers. HSC (Higher Secondary Certificate) will be considered for candidates with relevant experience. Benefits : Competitive salary. Loyalty bonus of Rs. 75,000 after 18 months of employment. Fixed weekend offs. USA Federal Holidays observed. Medical insurance coverage. Work from home initially, with a transition to a hybrid work model in Mumbai.
Posted 2 months ago
5.0 - 8.0 years
4 - 6 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Opportunity with Nandan Petrochem Ltd. a Nandan Group Company for oils, lubricants and greases business as a Sales Coordinator who will be based in our Head Office at Goregaon East in Mumbai . JOB PROLES & RESPONSIBILITIES OF THE CANDIDATE : Preparing & Maintaining customer database in SAP. Managing the Operational and functional activities of Customers and Dealers Coordination for entire business process from order follow up, processing to execution. Outstanding extraction from SAP and submission, payment follow up, tracking and forecasting. Documentation Customer complaint handling Internal coordination with various verticals (SCM/Finance/Legal/Marketing) for effective customer service MIS reports Following SOPs prepared by Management ELIGIBILITY CRITERIA : Should have minimum 5 years of relevant experience in customer service/sales coordination in a manufacturing industry . Should atleast be a graduate. Should have experience of working on any ERP or CRM software. SAP preferred Should be good with MS Excel functions like vlookup, hlookup, pivot table,etc
Posted 2 months ago
1.0 - 6.0 years
6 - 10 Lacs
Kochi, Madurai, Bhopal
Work from Office
About Role: We are seeking an Operations Manager to oversee and optimize all aspects of our Dispatch operations. The role involves managing inventory, coordinating logistics, supervising the dispatch team, and ensuring seamless order fulfilment. The Operations Manager will also be responsible for defining and monitoring Key Result Areas (KRAs) and Key Performance Indicators (KPIs) of the team, and producing detailed reports. Role & responsibilities: - Operations Management: Supervise inventory levels, logistics coordination, and order fulfillment processes. Optimize operational processes to enhance efficiency and accuracy. - Team Leadership: Lead and mentor the dispatch team, ensuring high performance and adherence to quality standards. Define KRAs and KPIs for team members, and monitor their performance closely. - Order Fulfillment: Oversee the end-to-end order fulfillment process, from order receipt to delivery. Implement quality control measures and ensure all customer orders are accurate and timely. - Inventory Management: Maintain optimal stock levels, conduct regular audits, and ensure inventory accuracy. Collaborate with procurement and suppliers to ensure a seamless supply chain. - Reporting and Analysis: Develop and maintain detailed reports on operational performance, including order processing times, inventory levels, and dispatch accuracy. Analyze data and trends to identify areas for improvement and implement corrective measures. - Systems Proficiency: Expertise in using Zoho/SAP(or related tools) for Inventory management , reporting, and process optimization. Utilize technology tools to enhance operational efficiency and accuracy. proficient with Data Analytics tools. - Process Optimization: Identify bottlenecks and inefficiencies in operations and implement streamlined processes. Managing day-to-day functions of delivery and writing SOPs for improvement in the same. - Collaboration and Communication: Collaborate effectively with cross-functional teams, including Sales and accounts - To ensure seamless operations. Communicate clearly and proactively to resolve issues and ensure smooth workflows. Preferred candidate profile: - 1 to 10 Years Proven experience in Operations/Logistics. Preferably with a fast moving start up environment. - Strong analytical skills with proficiency in Excel and Zoho/SAP (or related tools). - A self starter with commitment towards continuous improvement - Exceptional leadership skills with the ability to motivate and guide a team to achieve set targets. - Strong communication skills for effective collaboration and issue resolution. Location- Tamil Nadu Kerala Cochin/Kochi Karnataka Andhra Pradesh Bhopal MP Coimbatore Madurai Chennai Trivandrum/Thiruvananthapuram Vishakhapatnam/Vizag Vijayawada Guntur Gujarat Ahmedabad Gandhinagar Vadodara/Baroda Surat Nagpur Nasik Maharashtra Mumbai Thane Aurangabad Pune
Posted 2 months ago
3.0 - 5.0 years
4 - 6 Lacs
Chennai
Work from Office
Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now
Posted 2 months ago
3.0 - 5.0 years
4 - 6 Lacs
Chennai
Work from Office
Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now
Posted 2 months ago
3.0 - 6.0 years
3 - 4 Lacs
Pune
Work from Office
We are hiring a proactive sales professional who can handle both field sales and customer development in our Bengaluru branch. Youll act as our first point of contact in South India and work closely with the CEO and HO team. Key Responsibilities Book and track sales orders from India MART, field sales, and email inquiries Coordinate with Purchase, Stores, Logistics, and Accounts for timely order dispatch and billing Handle 45 daily walk-in customer inquiries and assist them professionally Keep customers updated on order status and resolve delivery-related issues Support Accounts Receivable team with payment follow-ups (secondary role) Occasionally visit customers for post-sales troubleshooting when required Maintain accurate records of order fulfillment and report status to management Communicate with internal teams and customers via WhatsApp, phone, and email Candidate Requirement: 36 years of experience in sales coordination, customer service, or order execution (B2B preferred) Strong communication skills in English and Marathi/Hindi Excellent coordination, follow-up, and time-management skills Familiarity with basic Excel and any invoicing/ERP software (Zoho Books is a bonus) Well-organized, with a customer-first approach Must be comfortable speaking to industrial clients and vendors Work Details Office Hours: 9:00 AM 6:00 PM Workdays: Monday to Saturday Job Location: Narhe Gaon, Pune Occasional travel (minimal; as required) Perks & Benefits Annual performance reviews and increments Exposure to all company functions Growth opportunity in a fast-growing industrial brand
Posted 2 months ago
4.0 - 5.0 years
6 - 8 Lacs
Bengaluru
Work from Office
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.
Posted 2 months ago
6.0 - 8.0 years
8 - 10 Lacs
Bengaluru
Work from Office
Responsibilities & Duties Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. Provide guidance and training to team members to improve productivity and performance Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). Review and resolve escalated issues related to billing with the Onshore team. Generate, review, and analyze weekly, and monthly revenue reports. Assist in month-end and year-end closing activities related to accounts receivable. Identify trends in discrepancies and propose preventive measures. Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns Qualifications Bachelors degree in finance & accounting or any Business-related course. 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
Posted 2 months ago
3.0 - 6.0 years
10 - 19 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Required: Should be able to translate business problems into solution leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and advanced configuration. Should be expert in Zuora Product Catalog, Bill Runs, Payment Runs concepts. Should know how to build Invoice Templates, Email templates and Communication Profiles. Should know Subscription management via amendments, renewals etc. Should know about Zuora Salesforce packages and how to configure those. Should have knowledge of Zuora REST APIs and Call Outs. Should know how to set up roles and permissions in Zuora. Should know Zuora reporting module Should we aware of Zuora object model. Should be able to provide technical expertise in integrating Zuora with other applications. Should be able to train other resources in Zuora Salesforce basic knowledge/experience is preferable. CPQ experience is preferable. Should have expertise on Zuora Workflows. Zuora Revenue Recognition is preferable. Preferred: Should we aware of Zuora object model. Should be able to provide technical expertise in integrating Zuora with other applications. Should be able to train other resources in Zuora Salesforce knowledge/experience preferable. CPQ experience is preferable. Zuora order metrices is preferable. ERP systems experience is preferable. Experience with solution implementation in the areas of order-to-cash, finance, accounting is preferable. Location - Mumbai, Gurugram,Kolkata,Pune
Posted 2 months ago
3.0 - 5.0 years
4 - 6 Lacs
Chennai
Work from Office
Hi We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust.
Posted 2 months ago
2.0 - 7.0 years
6 - 9 Lacs
Gurugram
Work from Office
Urgent Hiring in Genpact for Indirect Procurement Specialist Full Time/Permanent Role Genpact, Gurugram- Sector-18 RTO Shift Timings- US Shift- 5:30 PM to 2:30 AM IST We are inviting applications for the role of Indirect Procurement Specialist Responsibilities The Indirect Procurement Specialist is responsible for supporting all managers, ensuring that the specified scope (package /material) is completely delivered to the required location at the right time as per contractual requirement. PO creation, PO management, PO release in ERP (including support for suppliers) PR change & release Vendor change/unblocking and onboarding activities. RFQ & negotiation activities Expedite Purchase Orders based on the demands. Drive Order Acknowledgement & Order Fulfillment as per the Need Date or the Promise Date by closely collaborating with the supplier, logistics and buyers. Adherence to KPIs and business SLA’s is mandatory. Collaborate closely with the suppliers and other business functions like Warehouse, Sourcing, Quality, Finance etc. to resolve any discrepancies. Frame contracts management. Assist stakeholders in keeping them up to date. Preferably to have practical knowledge of any Oracle or any other ERP system Actively looking for the process improvements Other tasks delegated by manager. Ongoing vendor management post-implementation to ensure service level objectives are metTrack and manage Purchase Requests (PRs) and Purchase Orders (POs), ensuring timely processing. Leading key vendor/supplier negotiations Preparing proposals, request quotes and negotiating purchase terms and conditions Preparing and issuing purchase orders and agreements Monitoring supplier performance and resolving issues and concerns. Inspecting and evaluating the quality of purchased items and resolving shortcomings Developing, implementing, and maintaining purchasing policies and procedures Conducting research to assess vendors, maintain vendor relationships, and negotiate contracts. Monitoring inventory levels and managing purchasing agreements according to demand. Processing software/hardware/training orders Vendor relations Negotiating and/or securing discounts Handling hardware and software inventory management and ensuring margin accuracy on incoming and outgoing orders. Being one of the main communicators to vendors for quote requests, invoice matters Preparing Indirect Purchase Orders for expenses requiring a PO within 3 days, ensuring 100% accuracy (correct vendor, payment terms,) and compliance with internal procedures in a challenging environment Qualifications we seek in you! Minimum qualifications Bachelor degree in Mechanical/Electrical/equivalent – B.tech preferred Preferred qualifications Languages: Fluent in written and spoken English Process Optimization techniques KPI managment & reporting Experience in ERP management/workflow management – Oracle Fusion experience is preferred Dashboard creation & management What we can offer! Attractive salary Stable job offers - employment contract. Work in a multicultural and diverse environment with employees from over thirty countries Genpact supports professional training and illustrious career development opportunities. Free access to our award-winning learning platform As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such fraud include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
Posted 2 months ago
8.0 - 13.0 years
7 - 15 Lacs
Bengaluru
Work from Office
Order Management Manager(BPO Industry Only) 10+ yrs exp in Order Management On paper Team Handling Exp Upto 15Lpa Skill:Order management,Order Fulfilment Supply Chain,internal & external stakeholders Call:9953984389 mansikohliimaginator@gmail.com Required Candidate profile Leadership Team Management,Operational Oversight,Strategic Planning &,Execution, Stakeholder,Quality & Compliance: Performance Monitoring:System Proficiency,Resource &,Capacity Management
Posted 2 months ago
3.0 - 8.0 years
4 - 8 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Order Management (SAP) Skill:- Order Management,OrderFulfillment, otc, order processing,SAP mandatory Exp- 3 yrs min Graduate Australian shifts gurgaon PKG Upto-7.9 LPA NP-Imm Shristi 8800967949 shristiguptaimaginators@gmail.com Required Candidate profile Need Immediate joiner Need excellent communication skills
Posted 2 months ago
2.0 - 3.0 years
3 - 3 Lacs
Mumbai
Work from Office
Location: Borivali (W) Full-Time | 2–3 Yrs Exp | 6 Days Graduate | Salary: As per industry norms Key Tasks: Handle POs & sales orders Manage inventory & reports Coordinate logistics & vendors Apply: hr@bcplindia.com | 8652795070
Posted 2 months ago
1.0 - 6.0 years
3 - 7 Lacs
Chennai
Work from Office
Excellent Opportunity with HCLTech for OTC - Order management and Collections | Walk-in at Ambattur | 27th May'25 Skill: OTC, Billing, Collections, Order management (Purchase order & Sales order) with minimum 2 years of relevant experience. Email and Chat support - Min 2 Years. Date: 27th May'25. Time: 11.00am to 3.00pm Experience: 1 year - 5 year of Relevant Experience. Contact Person: Jefferson Venue: HCLTech, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai - 600058, Tamil Nadu, India. Responsibilities: OTC: Order Management / Order Processing. Account Receivables - Collections (Only experience with collection) Order Validation and Query management. Order Fulfillment. Customer Relations Controls compliancy Contract Setup and Equipment Billing. Order Entries: The main objective of an Order, Entry & Installation agent is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by handling orders and issues in an effective and timely manner in line as per policy. Working with other teams, management, and country teams as well as directly with Customers/Partners. Achievement of Weekly/Monthly/Quarterly targets and SLA Regular communication to team Leader Been driven and motivated to achieve targets set. Robust escalation process. Resilient under pressure and ability to quickly adapt to unforeseen work demands. Billing: It covers all aspects of the Billing role along with mentoring and supervising activities: Achievement of monthly/quarterly targets and SLA Regular communication to Team Leader Robust escalation process. Controls compliancy Training and ongoing assessment of team members Identification of process improvement areas using appropriate project methodology (from process identification to DTP sign off) Stand in for Team Leader. Required Skills: Relevant Experience should be mandatory. Minimum 2 years of team handling experience on paper Excellent People Management Skills Degree should be Mandatory (Minimum 15 Years of education mandatory). Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days). Please go through the JD and walk-in to the mentioned address. Note: Only relevant experiences can apply Documents to be carried: 2 Copies of your updated resume 2 ID pro How You'll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Posted 2 months ago
2.0 - 3.0 years
2 - 3 Lacs
Mumbai
Work from Office
Location: Borivali (W) Full-Time | 2–3 Yrs Exp | 6 Days Graduate | Salary: As per industry norms Key Tasks: Handle POs & sales orders Manage inventory & reports Coordinate logistics & vendors Apply: hr@bcplindia.com | 8652795070
Posted 2 months ago
2.0 - 7.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Sales Coordinator for our client . Job Title: Sales Coordinator Department: Sales Location: Secunderabad, Hyderabad Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented Sales Coordinator to support our sales team and help drive business growth. The ideal candidate will manage administrative tasks, coordinate sales activities, maintain customer databases, and ensure the smooth flow of information between clients and internal teams. Key Responsibilities: Assist the sales team with day-to-day operations and customer follow-ups. Prepare and process sales orders, quotations, and invoices. Coordinate with logistics and inventory teams to ensure timely delivery of products/services. Maintain and update customer records, sales databases, and CRM systems. Respond to customer inquiries, resolve complaints, and provide after-sales support. Track sales targets and prepare regular reports for management. Schedule and coordinate sales meetings, events, and presentations. Monitor and manage sales documentation, contracts, and proposals. Collaborate with marketing and product teams to align on promotions and campaigns. Qualifications and Skills: Bachelors degree in Business Administration, Marketing, or related field. Proven experience in a sales support or coordination role. Strong organizational and multitasking skills. Excellent verbal and written communication skills. Proficiency in Tally, MS Office And CRM software (e.g., Salesforce, HubSpot). Customer-focused with a positive attitude and problem-solving skills. Ability to work under pressure and meet deadlines. (Interested candidates can share their CV to Shreya@hungrybird.in or call on 9701432176) Please furnish the below-mentioned details that would help us expedite the process. PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL. Example: KRISHNA, HR MANAGER, 7 YEARS, 20 DAYS NOTICE Name: Position applying for: Total experience: Notice period: Current Salary: Expected Salary: Thanks and Regards Shreya +91 9701432176
Posted 2 months ago
3.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
We are seeking a detail-oriented and proactive Order Management Specialist to join our team. This role will be responsible for processing customer orders, coordinating with internal departments, and ensuring timely delivery to meet customer expectations. The ideal candidate has excellent communication and organizational skills, and thrives in a fast-paced environment. Key Responsibilities Manage and process incoming customer orders in ERP/CRM systems Verify order accuracy, pricing, and product availability Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment Monitor order status and proactively resolve any issues or delays Communicate order confirmations, shipping details, and backorder updates to customers Maintain accurate records and documentation Identify and implement process improvements to optimize order workflow Qualifications Any Graduate Can apply with Order Management Experience 3+ years of experience in order management, customer service, or supply chain in International Process Proficiency in ERP systems SAP, Oracle (Mandatory) Strong attention to detail and problem-solving skills Excellent communication and interpersonal abilities Ability to prioritize and manage multiple tasks under tight deadlines
Posted 2 months ago
2.0 - 4.0 years
2 - 3 Lacs
Sonipat
Work from Office
1. Supervise Dispatch Team and Coordinate Shipments 2. Order Fulfillment and Inventory Management 3. Prepare Documentation and Reporting 4. Customer Coordination about order status 5. Process Improvement and Team Training.
Posted 2 months ago
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