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Description
Job Description Deliver Pre-implementation support, Implementation support & also Post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management (OTM) Cloud and also OTM Onpremise customers Important requirements of the Role Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Educational Qualification A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM) Experience 3+ years functional & technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application Career Level - IC3 Responsibilities Deliver Pre-implementation support, Implementation support & also Post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management (OTM) Cloud and also OTM Onpremise customers Important requirements of the Role Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Educational Qualification A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM) Experience 3+ years functional & technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application Life at Oracle and Equal Opportunity:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Which includes being a United States Affirmative Action Employerhttps://www.oracle.com/corporate/careers/diversity-inclusion/
