5 - 10 years
10 - 17 Lacs
Posted:3 months ago|
Platform:
Work from Office
Full Time
Job Summary - A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance Trains junior team members to develop skills; Analyzes and customizes Release Notes for engagements, presenting to clients; Serves as a SME for resolving complex production support issues and enhancements; Develops expertise in specific application functions/capabilities; Identifies opportunities for deploying new functionality; Leads testing automation efforts; Conducts ticket procedure calls with clients within specific area of expertise; Required Skills: Experience in Oracle Cloud / Fusion HCM Functional modules like Core HR, Absence, Time and Labor Design and Implement absence management workflows, including approval processes and notifications. Good understanding of Enterprise configuration, Workforce Structures, FlexFields, Journeys, Security and Roles. Ability to configure various Absence Types and Absence Plans as per business requirements. Ability to create Custom Time Entry, Validation,Processing & Calculation rules, Approval Rules. Should have knowledge on creating Work Shifts, WorkDay Patterns and Work Schedules. Requires strong face-to-face customer experience, as well as the ability to handle business stakeholder queries and meet expectations. Experience in working with Oracle Support for various issue resolutions Hands on experience in Unit Testing and UAT of issues and collaborate with the business users to obtain sign-off Should be able to perform fit gap analysis Should create and maintain the configuration workbooks Experience in supporting period end closure activities Generate ad hoc reports to measure and to communicate the health of the applications Focus on reducing recurrence issues caused by the Oracle Fusion application Prepare process flows, data flow diagrams, requirement documents, user training and onboarding documents to support upcoming projects and enhancements Deliver and track the delivery of issue resolutions to meet the SLAs and KPIs Should have good communication, presentation, analytical and problem-solving skills Coordinate with team to close the client requests on time and within SLA Should be able to independently conduct new features sessions with the clients / stakeholders Should be able to manage the HCMTrack independently, interact with clients, conduct business requirement meetings and user training sessions
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