Oracle EBS SCM Functional Consultant

Working in shifts on rotation basis, especially to cover North America customers (EST time zone) is a must. Should have good communication and customer facing skills. Location: Bangalore or Hyderabad and 3 days / week to office. Candidate must have hands on experience in EBS SCM Modules Inventory, Order Management, Pricing and Shipping. 5 to 10 years of relevant working experience EBS SCM Functional: Functional Support Professional, preferably with implementation/support background in Oracle eBiz SCM Applications OM/Pricing/Shipping/OPM/Costing/AR. Responsibilities include but not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a functional level and to ultimately drive complete and total resolution of each issue reported by customer. Looking for a functional person who has real-time hands-on functional/product experience; and/or worked with L3 level support; and/or having equivalent knowledge. Strong Supply Chain business processes knowledge and concepts. Implementation/Support experience on EBS SCM Modules like Inventory, Order Management, Warehouse management and Cost Management Experience in business process mapping for Order to Cash lifecycle Requirement gathering and functional design documentation Configuration of O2C modules in Oracle EBS R12 Integration knowledge with third-party systems (CRM, logistics, EDI) Troubleshooting issues and providing functional support