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Job Description Minimum 6 Years experience as a Oracle database engineer/DBA Very thorough and clear understanding of Oracle Database Architecture - including the latest version or Oracle. Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker Experience in handling complex database recovery scenarios Experience in troubleshooting various installation and patching issues Experience in Oracle engineered systems like Exadata, Exalogic,ZDLRA Experience in Golden Gate Excellent written and verbal communication skills. Ability to work under pressure - quick thinking and remaining calm during stressful situations. Willingness to work in shifts and on weekends . Ability to quickly grasp complex technical issues. Appetite to learn new technologies and constantly improve technical skills. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC3 Responsibilities Minimum 6 Years experience as a Oracle database engineer/DBA Very thorough and clear understanding of Oracle Database Architecture - including the latest version or Oracle. Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker Experience in handling complex database recovery scenarios Experience in troubleshooting various installation and patching issues Experience in Oracle engineered systems like Exadata, Exalogic,ZDLRA Experience in Golden Gate Excellent written and verbal communication skills. Ability to work under pressure - quick thinking and remaining calm during stressful situations. Willingness to work in shifts and on weekends . Ability to quickly grasp complex technical issues. Appetite to learn new technologies and constantly improve technical skills. As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
