Oracle Cloud Technical SCM/ERP/HCM

Job Description

Continuously monitor key business and technical processes using monitoring tools and dashboards. Analyse system alerts, logs, and performance metrics to identify potential issues and bottlenecks. Investigate and troubleshoot process failures, escalating incidents as needed. Collaborate with Functional, support, and engineering teams to implement solutions that enhance system reliability. Establish and maintain incident response protocols for rapid issue resolution. Identify opportunities to improve monitoring capabilities, alerting mechanisms, and automated issue resolution. Implement automated monitoring scripts and reports to enhance system visibility. Work with development teams to integrate monitoring best practices into new and existing applications. Work closely with cross-functional teams including Functional, DevOps, support, and business stakeholders. Maintain comprehensive documentation on monitoring setups, troubleshooting guides, and process workflows. Career Level - IC2 As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.