Optometrist Patient Counsellor for Eye Hospital

About The Opportunity

• Explain clinical packages (cataract, LASIK/refractive, specialty retina procedures, optical frames/lenses) clearly and accurately to patients and caregivers.
• Manage inbound and walk-in enquiries—qualify needs, present recommended care pathways, and close bookings for consultations, diagnostics, and surgery.
• Coordinate appointment scheduling and pre‑op workflows using the hospital’s PMS/EMR; ensure timely confirmations and reminders.
• Work with optometrists and surgeons to clarify treatment plans, follow-up schedules, and pricing/financing options for patients.
• Maintain accurate patient records, track conversion metrics, and report weekly booking performance to the centre manager.
• Upsell relevant optical products and ancillary services ethically to meet individual patient needs while achieving monthly sales targets.
  

Skills & Qualifications

• Qualified Optometrist (B.Optom / Diploma in Optometry) with current practice in an eye centre or hospital.
• Proven experience in patient counselling and sales within an ophthalmology or optical retail environment.
• Strong knowledge of common ophthalmic procedures and package components (e.g., cataract, refractive surgery, premium IOLs, spectacles).
• Comfortable using Practice Management Software / EMR for bookings, patient records, and billing.
• Fluent in Hindi and English; excellent interpersonal presence for patient-facing conversions.
• Available to work on-site in Ghaziabad with flexible shifts as required for outpatient flow.
  

Preferred

• Prior experience in a high-volume eye hospital or multi-speciality clinic in NCR.
• Familiarity with optical dispensing and inventory basics.
• Track record of meeting or exceeding monthly booking/sales targets; basic training or certification in sales/consultative selling.
  

• Hands-on role within a patient-centric eye care team—opportunity to influence clinical conversions and patient outcomes.
• On-the-job training on hospital processes, PMS/EMR tools, and package counselling best practices.
• Performance-linked incentives and steady in-centre patient flow for consistent earning potential.