Ops Process Trainer- Retail

Role Overview: As an Ops Process Trainer (Retail), your primary responsibility will be to design, develop, and deliver operations/process training modules across all retail formats. You will conduct regular training sessions for store managers, floor staff, and backend support teams, focusing on building SOPs for operational efficiency, customer service, hygiene standards, and inventory management. Your role will involve monitoring and evaluating the effectiveness of training programs through audits and store visits, working closely with operations and HR teams to identify process gaps, and implementing corrective actions. Additionally, you will be responsible for conducting onboarding training for new joiners, refresher programs for existing staff, and driving a culture of continuous learning and service excellence. It will also be your duty to maintain detailed records of training schedules, attendance, and feedback. Key Responsibilities: - Design, develop, and deliver operations/process training modules for all retail formats. - Conduct regular training sessions for store managers, floor staff, and backend support teams. - Build SOPs for operational efficiency, customer service, hygiene standards, and inventory management. - Monitor and evaluate the effectiveness of training programs through audits and store visits. - Work closely with the operations and HR teams to identify process gaps and implement corrective actions. - Conduct onboarding training for new joiners and refresher programs for existing staff. - Drive a culture of continuous learning and service excellence. - Maintain detailed records of training schedules, attendance, and feedback. Qualification Required: - Minimum 8 years of experience in Retail Operations Training or Process Training. - Prior experience in QSR brands or large-format retail preferred.,