3.0 - 4.0 years

5 - 6 Lacs

Bengaluru

Work from Office

Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success: The BMC Academy team is responsible for providing high-quality training and enablement to enable our Customer Success colleagues to deliver consistent, high-impact results. As an Enablement Specialist, you will be primarily required to work with stakeholders, SMEs, and cross-functional teams to develop enablement material and deliver training programs to empower our Customer Success colleagues. Implement theories and practices of Instructional Design to design and develop effective ILTs, WBTs, videos, infographics, playbooks, assessments, and learning paths for building desired skills and competencies within the Customer Success organization. Develop training and enablement material related to onboarding, product offerings, service offerings, strategic initiatives, and power skills. Maintain consistency in messaging, tone, and branding across all enablement assets. Coordinate with stakeholders, SMEs, and cross-functional teams such as Product, Marketing, and Sales Enablement.\ Plan and facilitate live enablement sessions by partnering with SMEs to design the session, coordinate invites, conduct dry runs, host the session kickoff (welcome, house rules, handover), and support audience engagement, activities, and Q&A.\ Use a Learning Management System to upload and manage learning objects, create and assign courses and learning paths, and pull out completion reports. To ensure youre set up for success, you will bring the following skillset & experience: 3--4 years experience in enablement, instructional design, or L&D, with understanding of adult learning theories and best practices Skilled in creating digital learning assetsILTs, WBTs, videos, presentations, infographics, playbooks, cheat sheets, FAQs, and assessments Strong communication skills; able to simplify complex topics and confidently facilitate live or virtual sessions Proficient in MS Office (PowerPoint, Word), Canva, Camtasia, Articulate Rise & Storyline, with experience using Learning Management Systems Strong video creation/editing, organization, multitasking, and collaboration skills; works effectively with SMEs and stakeholders Self-driven, takes ownership, and eager to learn and take on new challenges

Posted 17 hours ago

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Trainer - Courier Delivery Executive Mosaic Workskills

3.0 - 5.0 years

5 - 8 Lacs

Bandipora

Work from Office

3 Yrs Experience Conduct theory and practical sessions with field assets. Prepare training session plans & presentations. - Curriculum Development: Design, update, and implement comprehensive training modules for new and existing Courier Delivery Executives, covering all aspects of their job role. Onboarding Training: Conduct engaging and interactive orientation and initial training sessions for new hires, familiarizing them with company policies, delivery protocols, technology, and customer service expectations. Skill Enhancement: Provide ongoing training and refreshers on key areas such as: Route Optimization & Navigation: Efficient use of GPS, delivery apps, and local area knowledge for optimal route planning. Package Handling: Proper sorting, loading, handling (including fragile, valuable, or perishable items), and securing packages to prevent damage. Proof of Delivery (POD): Accurate collection of digital signatures, photos, and other proof of delivery. Cash on Delivery (COD) Management: Secure and accurate collection, reconciliation, and submission of COD payments. Customer Service & Communication: Professional etiquette, effective communication with customers, handling queries, complaints, and returns, and building positive customer relationships. Vehicle Maintenance & Safety: Daily vehicle checks, basic maintenance awareness, road safety rules, defensive driving techniques, and emergency procedures. Problem-Solving: Training on how to handle unforeseen challenges like traffic delays, customer unavailability, or damaged packages. Technology Proficiency: Proficient use of company-specific delivery management software, scanners, and mobile applications. Practical & On-Field Training: Lead practical demonstrations and accompany delivery executives on routes to provide real-time coaching and feedback. Performance Evaluation: Assess the performance of trainees through practical tests, observations, and feedback sessions, identifying areas for improvement. Documentation & Reporting: Maintain accurate training records, track trainee progress, and prepare reports on training effectiveness. Feedback Loop: Collaborate with operations managers and team leads to identify training needs based on performance gaps and operational challenges. Compliance: Ensure all training adheres to company standards, safety regulations, and legal requirements. Mentorship: Act as a mentor and guide for delivery executives, fostering a supportive learning environment.

Posted 1 week ago

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