Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in chennai
>
Kone
>
Ops Manager ,Voice Platform and Customer Service Solutions

Ops Manager ,Voice Platform and Customer Service Solutions

Kone

10 - 14 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

Apply

Skills Required

it service management itil devops communication interpersonal skills quality management supplier management contract management product management international environment cloud technologies global environments service performance management service integration management siam call center telecom functionalitiesworkflows agile methods lean methods collaboration skills

Work Mode

On-site

Job Type

Full Time

Job Description

The role of Operations Lead involves leading the Operations engineers and collaborating with internal and external teams. You will work closely with Operations engineers and monitoring teams to ensure that deployed products are continuously available to target users as per agreed quality and efficiency targets. As a key member of the product teams, you will collaborate with product owners, technical design leads, and developers to ensure that products are designed and implemented for efficient and continuous operations with adequate quality for deployments. It is essential to plan proactive actions to ensure continued operations and compliance of deployed products and work with other team members to improve operational performance. You will be responsible for Product service design in CMDB according to KONE data model to enable ITSM process and reporting. Additionally, you will be accountable for establishing and/or running operations with required information security and other compliance requirements as per processes in use. Key responsibilities include managing Operations processes such as incident management, Request management, and Root Cause Analysis within your scope as defined in the ITSM processes. In this role, you will create and maintain service descriptions, documentation, knowledge articles, user instructions, and conduct end-user communication and training. You will collaborate with Service providers and technology vendors to ensure smooth product operations and meet agreed-upon targets. Ensuring business continuity preparedness for the products in scope and engaging with key users and user networks are also part of your responsibilities. The ideal candidate should have a minimum of 10 years of experience in IT service management, strong experience in working with business applications on cloud technologies, and a solid understanding of ITIL and DevOps ways of working. Experience in global environments, strong communication and interpersonal skills, and hands-on experience in service performance and quality management are required. Familiarity with Call Center and Telecom functionalities/workflows, Agile and Lean methods, and product management practices would be advantageous. At KONE, we foster an innovative and collaborative working culture where employee engagement is a key focus area. We value individual contributions and encourage the sharing of information and ideas. Sustainability is integral to our culture, and we follow ethical business practices. Employee recognition, trust, and respect are important aspects of our working culture. We offer a range of experiences and opportunities to help you achieve your career and personal goals while maintaining a healthy and balanced life.,

More Jobs at Kone

Job Opening For Lead Generator - Navi Mumbai, Pune West

Pune, Navi Mumbai

Experience: Not specified

INR 2 - 2 Lacs

Urgent vacancy For Lift Installers-New Delhi & Gurgaon (Off role)

Delhi, Gurgaon

1 - 6 yrs

INR 2 - 4 Lacs

Branch Head

Pune

15 - 24 yrs

INR 40 - 60 Lacs

Assistant Manager- Modernization Sales

Hyderabad

10 - 15 yrs

INR 10 - 15 Lacs

Job Opportunity For Engineer - Sriperumbudur

Sriperumbudur

1 - 4 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start DevOps Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kone

Industrial Machinery Manufacturing

Espoo -

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Ops Manager ,Voice Platform and Customer Service Solutions