Operations

We are seeking a highly organized and experienced Operations Manager to lead and streamline freight forwarding operations (Air, Sea, Road – Import & Export). The candidate will be responsible for managing the operations team, ensuring timely movement of cargo, cost optimization, client satisfaction, and regulatory compliance.

Key Responsibilities:

• Oversee and manage end-to-end freight forwarding operations (import/export, air/sea/road).
• Plan, execute, and monitor daily shipments and logistics schedules.
• Liaise with international agents, shipping lines, airlines, transporters, and customs brokers.
• Ensure proper documentation (BL, AWB, invoices, packing lists, etc.) and compliance with customs and DGFT regulations.
• Supervise the operations team to ensure timely clearance, dispatch, and delivery of cargo.
• Negotiate freight rates and vendor contracts for cost-effective operations.
• Coordinate with sales, customer service, and finance teams for smooth cross-functional workflow.
• Handle customer queries and complaints efficiently with solution-oriented communication.

Required Qualifications & Skills:

• 5+ years of experience in freight forwarding operations (sea & air essential).
• Strong knowledge of Incoterms, customs clearance, international shipping laws.
• Excellent communication and leadership skills.
• Proven ability to manage teams, vendors, and client expectations.
• Attention to detail, time management, and problem-solving mindset.

Preferred Skills:

• Experience with both import and export operations.
• Familiarity with documentation software.
• Existing network of agents and carriers is a plus.

What We Offer:

• Opportunity to grow with a fast-paced and reputed logistics company
• Professional and collaborative work environment

Job Type: Full-time

Schedule:

• Day shift

Experience:

• Operations management: 5 years (Required)

Work Location: In person