Operations Team Member

Company Description

Red Apple Travel Group is a renowned Destination Management Company specializing in leisure tourism and MICE (Meetings, Incentives, Conferencing, Exhibitions) travel. With offices in countries including India, Malaysia, Thailand, Singapore, Indonesia, and more, Red Apple Travel also operates a dedicated transport division with a fleet of luxury vehicles across major destinations. The company has diversified into the transport, events, and culinary industries, including its chain of restaurants throughout the Far East. Known for its passion, commitment, and focus on customer satisfaction, Red Apple Travel provides exceptional services to travelers and promising growth opportunities for its employees.

Role Description

The Front Desk Receptionist is a full-time, on-site role located in Kolkata, India. Responsibilities include managing the reception area, answering incoming phone calls, greeting and assisting clients, providing outstanding customer service, scheduling appointments, and maintaining records. The receptionist will also assist with clerical tasks, such as handling correspondence, managing inventory, and organizing office supplies to ensure smooth daily operations.

Qualifications

• Proficiency in phone etiquette and handling receptionist duties, including greeting clients and directing inquiries professionally.
• Strong clerical skills, including organization, filing, scheduling, and maintaining records.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Solid customer service skills with the ability to handle inquiries and resolve issues promptly and professionally.
• Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
• Prior experience in a receptionist or administrative role is preferred but not mandatory.
• Basic computer literacy and familiarity with office technology and software.