Operations Senior Associate

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About the Role

Operations Senior Associate

Key Responsibilities

• Manage day-to-day operational tasks to ensure seamless coordination across teams
• Communicate effectively with customers and internal stakeholders via email, chat, and phone
• Accurately maintain and update data using Google Sheets
• Resolve customer queries and escalate issues as needed
• Collaborate with internal teams to meet project deadlines and operational objectives
• Support documentation and ensure adherence to standard operating procedures (SOPs)
• Actively participate in team meetings and contribute to ongoing process improvements

Requirements

• Bachelor’s degree in any discipline
• Proficiency in

  Google Sheets

  (formulas, filters, pivot tables, data validation, etc.)
• Strong written and verbal communication skills in English
• Previous experience in customer-facing or operations roles preferred
• Strong multitasking, organizational, and time management abilities
• Self-starter with a high sense of accountability and attention to detail
• Reliable internet connection and access to a personal laptop/desktop
• Ability to join immediately

Apply here:

https://form.typeform.com/to/QuV31PIo