Operations Senior Analyst (R) - HIH - Evernorth POSITION SUMMARY The Operations Senior Analyst is responsible for the implementation and design of new communications within a Modern Communication tool. The Operations Senior Analyst is directly involved in high profile corporate and client initiatives, working cross-functionally to assure requirements are strategically aligned and implemented accurately and on time. Requests may include the creation and/or maintenance of workflows, templates, program rules, monitoring of day- to- day production, research, proofing, and data queries. The Operations Senior Analyst will participate in continuous improvement projects. Primary Functions Ability to think creatively and strategically design solutions within Modern Composition tools to create solutions to implement and enhance functionality within the tool-sets. Able to support critical and complex initiatives with minimal assistance. Collaboratively works across the organization to resolve issues and develop solutions. Prepare adhoc analysis as needed. Participate in and support implementation of process improvements (e.g. best practices and quality improvement) Interface with IT/developers re: requirements from product, system enhancements. Create and maintain process maps and SOP’s. Create and maintain workflows, creation and coding of communication templates and program rules. Monitoring of day- to-day production Triage and reporting Key Qualifications BA/BS degree preferred 3-5 years of relevant experience Proficient with SQL coding preferred Ability to lead project Strong data management and technical skills Highly organized, able to work with little supervision, motivated to successfully meet deadlines, attention to detail and ability to multi-task Knowledge of Express Scripts’ systems and platforms helpful Analytical and detail oriented with a strong customer service focus Ability to work cross-functionally Excellent oral and written communication skills Willingness to work a flexible schedule to manage timelines and meet project deadlines PBM or healthcare experience, including knowledge of PBM products and services helpful Knowledge in PCs, Internet, Windows and MS Office software (Excel, Powerpoint, Word, Access and Visio) Experience with Messagepoint/Quadient/Open Text extreme or like tools preferred About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.