Operations & Process Excellence Intern

Operations & Process Excellence Intern

Location:

Department:

Type:

Duration:

About the Role :

Responsibilities :

1. Handle Calls and Follow-ups

• Track incoming calls and make sure no calls are missed.
• Follow up on missed calls to keep things running smoothly.
• Help answer calls when the main counselors are unavailable.

2. Check Client Communication

• Review messages and emails sent to clients to ensure they are clear and timely.
• Spot delays or missed messages and let the team know to act quickly.

3. Talk to Clients

• Send follow-up messages via WhatsApp and email to help clients move forward.
• Keep records of all conversations in an organized way.

4. Support CRM Work

• Make sure all data in the CRM (client management system) is accurate.
• Share suggestions to improve how the system works based on feedback.

5. Work with Data and Reports

• Collect and organize data to help the team spot trends and issues.
• Create simple summaries of team reports to share with managers.

Who should Apply:

This internship is for you if you:

• Like organizing and improving how things are done.
• Are comfortable using tools like WhatsApp, email, and spreadsheets.
• Communicate clearly and enjoy helping teams work better.
• Are curious to learn about how companies manage their operations.

Requirements:

• Graduate or final-year student (any field).
• Fluent in English and Hindi (speaking and writing).
• Familiarity with CRMs or basic software tools is a plus.

What you will Learn:

• How to manage and improve daily operations in a busy office.
• Tips for creating smoother workflows and better client communication.
• Hands-on experience with data, reports, and client management tools.
• The role of teamwork and communication in delivering excellent service.