Job Title: Counselor and Operations Specialist (Mumbai Region) Industry: Education Employment Type: Permanent, Full-time About Us : EDURUSSIA is a leading organization specializing in counseling students for foreign universities, particularly for medical programs. With a strong commitment to guiding students towards achieving their academic and professional goals, we have built a reputation for excellence in student success and institutional partnerships. Role: Provide comprehensive student counseling services, promote educational opportunities, and oversee application and visa processes to support students in achieving their academic goals. Key Responsibilities: 1. Student Counseling and Engagement: Conduct face-to-face and tele-counseling sessions with students and parents to understand their educational aspirations. Promote educational opportunities like webinars, seminars, and informational sessions through calls, WhatsApp messages, and event marketing. 2. Documentation and Application Management: Assist students with preparing and submitting applications to universities. Guide students through visa application processes and document preparation. Ensure accuracy and completeness of all documentation. 3. Operational Excellence: Maintain accurate records of student interactions and application statuses. Coordinate with internal departments to ensure seamless processing and student satisfaction. Provide timely updates and follow-ups to students and stakeholders. Knowledge, Abilities, and Skills: ● Presentable with excellent communication and interpersonal skills. ● Fluency in English and at least one regional language (Marathi or Hindi preferred). ● Strong organizational skills with attention to detail. ● Ability to multitask in a fast-paced environment. Qualifications: ● Bachelor’s degree from an accredited institution. ● 1-2 years of relevant experience in student counseling or related roles preferred. What We Offer: ● Competitive salary. ● Opportunities for professional growth and development. ● A supportive and collaborative work environment Show more Show less

Operations & Process Excellence Intern Location: Mumbai - Dadar West Department: Cross-functional (Sales, Admissions, Applications) Type: Full-time Internship Duration: 2 months (can be extended if needed) About the Role : Are you someone who loves organizing, helping teams, and making things run smoothly? As an Operations & Process Excellence Intern , you’ll get to work closely with different teams, assist with daily tasks, and improve how things work in the office. This is a great opportunity to learn how good processes make a big difference in a company’s success. Responsibilities : 1. Handle Calls and Follow-ups Track incoming calls and make sure no calls are missed. Follow up on missed calls to keep things running smoothly. Help answer calls when the main counselors are unavailable. 2. Check Client Communication Review messages and emails sent to clients to ensure they are clear and timely. Spot delays or missed messages and let the team know to act quickly. 3. Talk to Clients Send follow-up messages via WhatsApp and email to help clients move forward. Keep records of all conversations in an organized way. 4. Support CRM Work Make sure all data in the CRM (client management system) is accurate. Share suggestions to improve how the system works based on feedback. 5. Work with Data and Reports Collect and organize data to help the team spot trends and issues. Create simple summaries of team reports to share with managers. Who should Apply: This internship is for you if you: Like organizing and improving how things are done. Are comfortable using tools like WhatsApp, email, and spreadsheets. Communicate clearly and enjoy helping teams work better. Are curious to learn about how companies manage their operations. Requirements: Graduate or final-year student (any field). Fluent in English and Hindi (speaking and writing). Familiarity with CRMs or basic software tools is a plus. What you will Learn: How to manage and improve daily operations in a busy office. Tips for creating smoother workflows and better client communication. Hands-on experience with data, reports, and client management tools. The role of teamwork and communication in delivering excellent service.