Operations Officer

Job Description

Job Description Operations Support Department Pan India Location Operations Officer Job Title Operations Manager Reports To (Title) Employees reporting to this position: Functional (Solid Line) Administrative (Dotted Line) NA NA First line of Service Delivery facing the customer directly. Responsible for ensuring day to day delivery at customer assignments allocated to him (30 assignments per Officer) Job Summary Job Responsibilities and Accountabilities Area of Responsibility % time spent Performance Metrics Submission of monthly Invoice Movement of advance posting sheet / rota Collection of invoice payments Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce Ensuring there are no shortfalls in the deployment of direct work force in the given assignments Control attrition of direct work force Plan new deployments against new sales Rotation of direct work force within the assignment / outside the assignment Providing required direct force for conduct of events / short duties Managing leaves of the direct staff Ensuring scheduler is provided with required inputs for scheduling Optimize the resources with equal deployment opportunity to all Incident management / reporting Onsite training to direct staff Writing of assignment instructions / post instructions 100% Number of client meetings Net Shortages as per Saturn Duty hours of direct staff Client satisfaction 1 | Page Job Description Night checks and surprise checks Responsible for discipline of the direct work force when on duty Code of Conduct: perations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer Key Relationships Internal External Frontline staff Clients CoC Head / Cluster Head Operations Manager Scheduling and Rostering Team HR Team Key Competencies Required Core Competencies Manpower management Situation (crisis) handling Communication skills Customer focus Basic language ability in English Functional Competencies Guarding operations Risk assessment Qualification and Experience Required Qualification Minimum : Graduate Relevant Experience 5 - 10 years of experience in field operations Knowledge of security risks and assessment techniques