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Operations Manager(Service Delivery Manager)

10 - 17 years

10 - 17 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Infrastructure Operations

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities Manage Escalation process, including coordination of the meetings, review of escalation file content and closure. Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis. Experience with multi-vendor product escalations Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers. Drive Asset Management & Vendor management. Timely basis reporting and cordination. Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification. Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences. Should also possess good communication skills. In addition, they are responsible customer requirement. Ensures timely closure of escalation cases. Cordinated for the RCA and submit the same to the customer. Good Communication skills and ability to coordinate with customer stakeholders. Call Logging with Vendor. Call Monitoring & Escalation Contract Monitoring Hardware & Software Reports and MIS

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Telecommunications / IT Services

Paris

27,000 Employees

276 Jobs

    Key People

  • Christel Heydemann

    CEO

  • Marc Jolivet

    Senior VP of Innovation

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