Operations Manager - Service Delivery

Job Title: Operations Manager - Service Delivery

Location: Bengaluru, KA.

Department: Service Delivery

Reports to: Director of Operations

Job Summary

The Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves managing teams, coordinating cross-functional processes, and optimizing resources to enhance customer satisfaction and business performance. The Operations Manager will drive continuous improvement in processes, implement strategic initiatives, and ensure compliance with company policies and industry standards.

Key Responsibilities

Manage Service Delivery Operations:

Team Leadership:

Resource Management:

Process Optimization:

Stakeholder Communication:

Monitor KPIs and Metrics:

Budget Management:

Risk Management:

Compliance and Quality Control:

Continuous Improvement:

Qualifications

Education:

Experience:

• 5+ years of experience in operations or service delivery management, preferably in a customer-focused environment.
• Proven leadership experience with a track record of managing and developing teams.

Skills:

• Strong leadership and organizational skills.
• Good problem-solving abilities.
• Ability to communicate effectively with clients and staff.

Additional Requirements

• Ability to work flexible hours and travel to client location.
• Experience in the Manufacturing service delivery space is an added advantage.
• Knowledge & experience in working and implementation on any BI Platform would be an added advantage.

BUSINESS LOCATION/INTERVIEW VENUE

WyzMindz Solutions Private Limited

Address

Landmark -

Metro Pillar No

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