Operations Manager

Regalix

5 - 10 years

9 - 14 Lacs

Mumbai Maharashtra India

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

Career Development Data Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
Working knowledge of data analysis andperformance/operationmetrics.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction.
Exceptional communication skills Interpersonal skills.
Emotional intelligence.
Coaching skills.
People Management.
Ownership Accountability.
Teamwork Collaboration.
Decision making.
Root cause analysis recurrence prevention.
Behavioral management .
Customer Focus.

Qualifications:

Bachelor s degree in Business, Engineering, Marketing, or a related field, MBA an asset.
A minimum of 5-13 years experience in a similar management role.
A minimum of 3-5 years experience in an OM role managing a team of 75 people or more.
Managed multiple projects at the same time.
Hands-on experience in setting and managing budgets.
Advanced knowledge of Microsoft Excel and the Google Suite.
Excellent written and verbal communication skills.
Experience applying Lean and Agile methodologies and tools in a service environment.
Previous experience successfully implementing new tools and technologies.

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